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about Precision Garage Door
Precision Garage Door of Dallashas received 835 reviews, averaging 4.80 Stars:
Dallas, TX
Product:
Plano, TX
Was very thorough with their analysis. Definitely met our expectations. Quick to respond! Very courteous and professional! Will definitely use them again!!
- Brad Perlick
Product:
Dallas, TX
Kameron was very efficient and told me everything about what he was doing with the door. Gave me tips on how I could improve it and how to oil the rollers. He was really a great help to me and I appreciate all he did and right on time
- Sharon Milam
Dallas, TX
Excellent technician is a name was Bow. Extremely proficient and efficient service tech. Highly recommend.
- Brad Belletto
The Colony, TX
Carlos Z. Did a great job getting me back up and running super quickly. Friendly service! Highly recommend Precision. Ask for Carlos!
- Brock C.
Mesquite, TX
Too expensive! Everyone who looked at my invoice said it was too expensive $1525 .. for bearing and spring change ????
- Shiny Edward
McKinney, TX
I wish I could give 5 stars, but the scheduling and customer service team are rude, uncaring, and lie just to get you off the line. I have been a loyal customer for 2 years now and will not be returning even though the techs are great.
- Kristy Smith
Good Morning I am very sorry that you have had issues within our customer service department. I tried personally to call you right after Kameron had met with you, as he informed me that you did not go with the tracks on the door. I was calling to see how your service was and to let you know I was mailing you a refund check for that amount. I did leave a message, However I called from an out of state number so maybe this is why I never got a return call. I personally do not want to lose your business over customer service. I would love to speak with you, I will try reaching out again.
Product:
McKinney, TX
The technician was knowledgeable and listened carefully before assessing and solving my problem, and he did it so fast
- Ryan Spradlin
Grand Prairie, TX
Service was quick, technician Kameron Roslak was very pleasant and knowledgeable. Your company was referred to me by a neighbor an I will definitely refer to others.
- Kristy Smith
Kathy - Thank You for your kinds words on Kameron. Thank You for trusting us with your garage door needs and allowing us into your home. We appreciate it. Have a great day
Product:
The Colony, TX
My technique arrived early in the appointment window. He was friendly and efficient. The door tune up was successful. I will continue to be a Precision Door customer.
- Clint Mosely
Frisco, TX
My spring broke on garage door. Precision got here early on Monday and got it fixed quick. Used a much better spring than what I currently had.
- Jody Brown
Product:
Dallas, TX
The WORST customer service. I had an appointment from 8-12 on Monday morning. I received an email at 8:00 AM stating the technician would be at my home between 8 and 10 AM. I called a little before 10 and was told I was moved to 10-12 noon and the technician would be calling me soon saying he was on his way. At 12 noon I called and they would check with the technician to see where he was. I called again at 1PM. I was told they would check and call me back. I called at 2 PM and was told they would have the technician call me. Cameron, the technician, finally called at 2:57 PM and said he was on his way and would be at my house in 5 minutes. 45 minutes later I called him. He said he was given the wrong address but was on his way. He finally showed up at 3:52 with no apology just his excuse that he was over worked and over booked and too busy to call to let me know he would be late. Zero communication. Showing up 6 hours past the email stated time with no communication from the technician or the office is inexcusable.
- Mitchell Brown
Product:
Garland, TX
Beau was right on time, thorough in his explanation, and left my door looking good as new! I will absolutely use Precision Door Dallas again, and highly recommend to my neighbors and family. The response time to get an appointment was so fast it was unheard of, and I'm very, very happy with the results.
- Lisa Roark
Product:
DeSoto, TX
“ Bo” was great! Very professional, clean cut , explained everything about the the 2 doors. Lubricated the doors, checked the mechanics, made sure they were running quietly. Job well done!!
- Jewel Parrish
Royse City, TX
Beau was awesome! He came out in the expected time frame & did great work. He answered all of questions & was super thorough.
- Maya Lewis
Allen, TX
Had a broken spring, they recommended an upgraded 2 spring install (as it is a double garage door) with no heavy upsell. Went with the recommended nylon rollers as well and the door is delightfully quiet.
- Ross Miller
Product:
Dallas, TX
We called this morning, one of the coldest days, so far with rain, snow sleet, and Precision came out to fix our garage door. We had a broken spring. The technician did a great job and very nice.
- John Coates
Product:
McKinney, TX
Carlos was quick and thorough and left everything neat and tidy.
- Patricia Carberry
Product:
Mesquite, TX
Terrible company. Do NOT waste your money. Tech came out on a Saturday. He said we needed a new opener unit. We paid in full (which we should not have done). We were told they would install on Monday between 10:00 and 12:00. No one showed up. No one called to let us know why. I called the company. Nobody seemed to know anything but finally said they hadn't received a work order. We never got a work order. It's now 3:00 and no answers on how to fix this problem from the company even though someone said they would get back to me. This company is unreliable, unprofessional, and very unorganized. Go somewhere else and save yourself a headache.
- Marsha Frost
Product:
Mesquite, TX
I was very pleased with the service , was extremely knowledgeable tech had it repaired quickly and correct .
- Billy Gilbert
Dallas, TX
The technician that came out exceeded my expectations. Wonderful job and stuck to the price we had set on the phone.
- Lewis Mcdowell
Product:
Dallas, TX
Very pleased with the service. Fast and efficient technician. Jesse know what the problem was and resolved it.
- Cathy Hightower
Dallas, TX
Gate operator service: Poor consultation during first appointment. I was told I needed the bigger batteries for the gate opener. I was told these were lift master batteries, and had to be ordered and they were expensive. After doing some research after the work was done, I discovered I was overcharged by more double… I would not recommend this company for service. Dishonest! Learned my lesson for not sitting on things for a day or two to do research before I had them do some work. Also, they did not even check the solar panel to make sure that it was doing its job.
- CBlair
Garland, TX
Great service! Ray was prompt fair and so fast to respond.
- Chuck Burns
Product:
Sachse, TX
Great service. Technician arrived on time and checked the garage door and recommend a solution. Excellent job well done. Honesty is priceless and that is what you get from great Technicians like this. I will recommend to all my friends.
- Samuel Kudom
Flower Mound, TX
Very patient, polite and took time to talk to me to ensure the issue was fixed.
- Ravi Vellanki
Frisco, TX
Good service / knowledgeable tech It would be helpful to inform the homeowner that the replacement springs (powder coated) are much more expensive than the standard metal springs. I am good with paying the higher price as the metal powder coated springs will indeed be protected and last much longer. Tahnks
- Craig Troop
Product:
Richardson, TX
It is a Sunday....but y'all came through with flying colors. Drey was prompt, professional, and managed our problem with ease! We will certainly be calling you, again!
- Cindy Montgomery
Irving, TX
Got to us the very nest day. Dre was fast, efficient and professional. I would easily recommend Precision to anyone. Thank you
- Richard Wade
Product:
Plano, TX
Precision contacted me almost immediately after I went on their website and asked for a quote. They got technicians out the same day and they arrived right on schedule and gave me advance notice when they were on their way. They quickly analyzed my garage door's issue and explained it to me professionally but understandably. They showed me parts that had broken and explained what those parts did and what would be necessary to fix the issue (in this case a whole new opener, as the one that broke was from the 70s, so it was time). Their pricing was fair and upfront and there were no surprises at the end. Both technicians were extremely professional and polite and got the work done quickly (and surprisingly quietly). When all was done they showed me how my new system worked and left a clean work area behind them. All in all it was stress-free and excellent service.
- Stewart Morrison
Product:
(214) 932-1556
(214) 932-1556(214) 361-8151
(214) 361-8151(214) 227-2093
(214) 227-2093(214) 494-8282
(214) 494-8282(214) 717-4220
(214) 717-4220(214) 865-7499
(214) 865-7499(214) 932-1557
(214) 932-1557(214) 945-3200
(214) 945-3200(972) 771-8709
(972) 771-8709(214) 736-8777
(214) 736-8777
The company does not charge for determining the cost of repairs. It didn't determine whether I would hire them, but it gave them the first bid. Eli came out and offered a price I was expecting (based on a Google search of prices). He not only fixed my garage door, but he also tweaked a couple of other things for me at no extra charge. I was assured if I had any problems going forward, I was covered for the things he did. I was very pleased with Eli's professionalism and quality of his work.
- Sharon Toal