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about Precision Garage Door in:
Plano Area, TX
Precision Garage Door of Dallashas received 76 reviews, averaging 4.76 Stars:
Wylie, TX
Product:
Plano, TX
I had used them before. Fast, friendly service. The price was "right". Thank you, The Lovelands' in Plano, Tx.
- Gary Loveland
Plano, TX
My garage door was fixed by your experienced service person Evan. He was very professional and helpful explaining what he was going to do to fix the garage door.
- Robert E Slocum Jr
Plano, TX
They where on time and honest. The work was completed quickly and we are happy we found them. Will definitely keep them in or phone book.
- Marlena Cole
Product:
Plano, TX
Carlos came to my home and installed (half way) a garage opener. and then a rollers and a new hinge. He did NOT look over the installation area at all, though I assumed he did. He gave me 3 choices and i chose the middle option. during the course of the installation, he told me a needed new rollers, extra charge. then I needed a new hinge, extra charge. IF he had inspected the area prior to giving me these "options" i would have chose the lower tier to fit into my budget. From the get go i told him and i was very clear and stern, I don't want to go over 1600$, and he said no problem. because of these extras it ended up being closer to 2100$. When he left the site the job, in my eyes, was not complete. The door could not be opened and closed under power because the board that the railing was installed on was not secured to a stud and was basicly FREE FLOATING. I was told just get some slag bolts and put them in certain spots and it should be fine. I made an error in judgment by agreeing that this was fine at the time. I went and bought additional hardware to finish up this half done installation that I paid for. I tried to install the bolts but could not so i called to have them send the tech to finish it up. Carlos got to my home and then asked me for CASH to finish up the installation, or i would have to deal with "them"" motioning to the logo on his truck. I Became Furious, and demanded he leave my property. he backtracked at this point and said he would do it for free, however I wont have someone in my home whom I perceive as now totally untrustworthy. I got on the webpage and contacted support via chat and they ASSURED me they would get a manager/supervisor to call me and sort this out. (I'm writing this review 4 days after that and I am STILL waiting on a callback) i contacted chat support again and they said "they would sent an urgent email for callback". I am the point that if I don't get some sort of contact with a path to resolution to this, I will be filing a complaint with the BBB and getting another company to come finished this half-done installation. in short, this has been a horrible experience from start to ..... (still has yet to be finished) original install date: 6/22/23 todays date: 7/10/23
- Kristy Smith
Mr. Lockhart I am very sorry that it took 4 days for someone to reach out to you as the manager was on vacation and today is the first I have seen of this. I spoke to my manager earlier and she was coming to your residence to correct this situation. A situation that should have never taken place to start with. I appreciate your honesty in this situation and the situation with Carlos as well. If these things happen (which they NEVER should) and I am not informed I will never know and this is NOT how I plan to run this business. Our customers are our number one priority. I am truly sorry for the experience you had with Carlos, this will be handled. However, I hope that Michelle and Chris were able to correct your issue and everything is up and running as it should. There are no words for this except I truly apologize. I appreciate you giving us the opportunity to correct the behavior and work of the technician. If you should ever need anything please do not hesitate to reach out. Thank You and have a wonderful evening
Product:
Plano, TX
Beau showed up right on time and was very courteous. He was very efficient in changing the rollers and doing an entire unit check to make sure everything is working as it should. It’s nice to have a smooth rolling door again!
- Carl Davidson
Product:
Plano, TX
Great service
- Aprill Hesse
Product:
Plano, TX
Was very thorough with their analysis. Definitely met our expectations. Quick to respond! Very courteous and professional! Will definitely use them again!!
- Brad Perlick
Product:
Plano, TX
Precision contacted me almost immediately after I went on their website and asked for a quote. They got technicians out the same day and they arrived right on schedule and gave me advance notice when they were on their way. They quickly analyzed my garage door's issue and explained it to me professionally but understandably. They showed me parts that had broken and explained what those parts did and what would be necessary to fix the issue (in this case a whole new opener, as the one that broke was from the 70s, so it was time). Their pricing was fair and upfront and there were no surprises at the end. Both technicians were extremely professional and polite and got the work done quickly (and surprisingly quietly). When all was done they showed me how my new system worked and left a clean work area behind them. All in all it was stress-free and excellent service.
- Stewart Morrison
Product:
Wylie, TX
Drey did a great job. Very personable and knowledgeable.
- Toshia Kimball
Product:
Plano, TX
Mr. Smith, I chose your co. because I purchased from you. Ian serviced my door, and, did a great job. Please Ian Thank You for me.
- Dorreice Shuptrine
Plano, TX
Customer service was awful, used profanity to my wife. Tech was very late
- Nate Esjanvari
Plano, TX
The technician arrived on a timely basis. He evaluated the problem and gave me a quote. I authorized the work to be done and within an hour or so it was completed to my complete satisfaction. Very satisfied!
- John Bulger
Plano, TX
Great experience with Precision all around. They have the best customer service I've seen. Their team member Larry came out to my house and diagnosed the issues right away and fixed my door with no problem. Highly recommend Precision.
- Kevin Cooley
Product:
Plano, TX
Why was I quoted 195 to install a garage door I purchased and you technician charged me 288? When I questioned him about it, he said it was labor. I explained the entire 195 was labor since i bought the garage door. Someone owes me $93 plus tax.
- Leon Acker
Plano, TX
I've used precision for years for my properties. I appreciate the service and reasonable pricing!
- Drey Taylor
Product:
Plano, TX
Ok
- Jung Yi
Wylie, TX
Patrick B-Stephens worked very well with our garage door needs. He was on time and very professional. Installation was well done and clean. My wife and I will be sure to contact Precision Door Service when needed in the future. Thanks for the great work, Bob Newton
- Bob Newton
Product:
Wylie, TX
Very impressed with Precision and their service. Texts on their website were answered immediately and an appointment was set up quickly. The technician came to my house at the very beginning of the 2-hour window and quickly assessed and fixed the problem. He was very professional. I would definitely recommend Precision to anyone with garage door issues.
- Pamela Kirchoff
Product:
Plano, TX
This company is one of the service company that earns their "name " precision " with pride. They delivers what they promised. If any change has to made to the company, their name will be " ON TIME" Professionalism is their name. Their technicians is waoooo!! Thanks precision.......
- Issca Prince
Plano, TX
Excellent professional service!
- Maliska
Plano, TX
Good work, love the way it operates. Thank You,
- Dorreice Shuptrine
Plano, TX
Antwon was extremely knowledgeable. He arrived early and performed necessary repairs timely. The repairs have our door operating more quietly and much more smoothly. We are pleased.
- Nancy Morris
Product:
Wylie, TX
The best
- Irfan Cheema
Plano, TX
why I don't receive the receipt from Mr. Marty he did installation spring ....this morning ? address 2304 Delmar Dr Plano, Tx 75075 Tip Nguyen
- Tip Nguyen
Product:
Wylie, TX
Ronnie Pitts I needed garage opener and a spring repair. Ronnie is a very professional young man. He was very caring about making sure I was satisfied. He took the time out of his busy schedule to explain things, I had no clue on what he was talking about. I would definite recommend this company Precision for all garage service and repairs.
- Billie Anderson
Product:
Plano, TX
Very Professional
- Jim Georger
Product:
Plano, TX
Working with Precision Doors was interesting. Here is how it went down: 1. The sales guys were GREAT. I actually canceled with another company and went with them as they promised to install a custom sized door within 2 weeks. They seemed honest and forthright. 2. 2.5 weeks later I had heard nothing from anyone. I called Precision and found out the door was never ordered. This put me in a very big bind because I work out of the garage. 3. After deliberation, they promised to install in another week but failed to appear a second time. After a firm phone call, they said they failed to load the door on the truck because of the size but never told me until I called them. They then promised me a "trim package" to make up for the 2nd mishap. 4. The door finally arrived the following week but without the promised trim package. At this point, I'm seeing red. The installers were GREAT. The problem with Precision is operations. They're awful. The sales guys and installers are suffering because of poor performance in the office. I will never use them again.
- Steven Sisler
Product:
Wylie, TX
I purchased a garage door after a hail storm less than a year ago. In 2 previous homes, I got 10 plus years of reliable use from builder grade doors and openers. So I was confused to see a popped spring and malfunctioning door. The builder springs were replaced from enclosed springs which looked nicer to exposed springs because that was what had to be done, or so I was told. The screws that were holding the springs were loose so I called to have it looked at. When the tech called me after his inspection, he told me it would be $600 to fix the door. I asked if it was covered under warranty, being under a year, and he said no. I called 2 other door companies and was quoted less than $250 stating that the spring and the cables were fine, but it looked as if the install was not done thoroughly. I was told that the second set screw on the spring was never set as there was only one impression on the rod. Funny that it wasn't covered under warranty, huh. I checked the second door and found the second screw not set on that door either. Still have not been contacted from anyone regarding this. I was sent an email with an online chat link, which I engaged and was told it was not their account. It was to another branch and my information would be sent to that location. Why would I be sent a link to the "wrong" branch? Sound to me like no one wanted to discuss what appears to me as an installation issue. I told the 2 other neighbors I recommended use your company to look for the issues I had with the set screws and they found the same thing. Hopefully this will do some good, but I fear that this review will never find its way on any website.
- Randy Lester
Product:
Plano, TX
Did a great job!
- Jon Hazelwood
Product:
(214) 932-1556
(214) 932-1556(214) 361-8151
(214) 361-8151(214) 227-2093
(214) 227-2093(214) 494-8282
(214) 494-8282(214) 717-4220
(214) 717-4220(214) 865-7499
(214) 865-7499(214) 932-1557
(214) 932-1557(214) 945-3200
(214) 945-3200(972) 771-8709
(972) 771-8709(214) 736-8777
(214) 736-8777
very friendly technicians, quickly accessed the problem with the old opener (era 2006) installed new unit and upgraded the rollers. very happy with the service!
- Delores Holloway