Garage Door Repair in Plano, TX

Mel Bittick

I had a garage door opener that was about 25 years old and it had basically reached the end of its existence. Some part of the motherboard had fried out, so although I was hoping that it could be repaired, I ended up going ahead and replacing it with aI had a garage door opener that was about 25 years old and it had basically reached the end of it’s existence. Some part of the motherboard had fried out. The service technician was willing to do some research in order to find out if replacement parts are even available, but it was extremely doubtful so he priced up a few different options for me, I made a selection, and he completely removed the old motor and drive system and installed a brand new set up for me right then in there. This of course, also included a new wall panel switch, obstruction sensors, part of the track system, and two brand new remotes.The whole process took less than three hours total, and he also hauled off my old set up for me so that I would not have to fool with that. Bonus! He was extremely friendly, knowledgeable, and did everything he possibly could to take care of my needs. I would not call this a total negative, but my only complaint is that I ended up having to get three different price quotations done before we got to a dollar amount I could afford even though I was very clear about my budget so that took up unnecessary time but I’m very happy with how the whole process went and I will be calling this company in the future if I have any service needs. I dropped the ball with taking a picture of my old set up, but here are some pics of my new set up.

John Nweke

The young man, Seth is amazing; he handled a three- man job alone without any issues or error, very professional, super friendly, knowledgeable; quick response, under 24 hours even on a Sunday morning, no service and diagnosis charges, willing and ready to do whatever it takes to help the customer including financing without the hassle. I highly recommend this company.

Rachel Friedman

We had an excellent experience with Precision - both with installation of new openers and our recent repair service with their technician Tony who was super knowledgeable and helpful in diagnosing and fixing our issue. Highly recommend.

Brant Doddy

Services were prompt and technicians were knowledgeable and friendly.

Alin Selea

Tony did a great job. Highly recommended!

Peter Briscoe

Came same day, friendly service for a spring replacement. All completed as expected.

Greg Brown

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was amazing on time and very courteous. Marcus quickly analyzed the problem and had the necessary part in his truck. I’ve put Precision Door Dallas on my phones application screen to be sure to call them when my garage door needs service in the future.

Mark Phillips

These folks are incredible professionals. From appointment setting to promptness and delivery they are first class. The service they provided to the quality of the equipment was top notch. I would recommend this company all day anyday.

R. Corey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jose did my installation. He diagnosed my problem. Discussed my options. His work was excellent. Very courteous and patient explaining the wi-fi hookup. Wish more people had his attitude and were as knowledgeable as he is about their work.

David Rosenfield

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Work performed was OUTRAGEOUSLY EXPENSIVE. A simple query indicates the following: "Torsion springs usually cost between $180 and $320 for replacement, while extension springs often cost between $170 and $240 for a pair." I think that you SIGNIFICANTLY overcharged me for this repair and I am NOT IMPRESSED! The repair at most should have been $400 ____________________ Another on reddit posted I install garage doors and if you want the real price it’s about 35-42 per spring 24 for a 16 foot shaft and 20 for drums and berring brackets plus the berring between the springs and 4 bucks for the spring bracket. I charge 90 per spring and 130hr for labor be aware of highway robbery companies I guess by calling Precision I called one of the HIGHWAY ROBBERY companies described above 0.225 in. Wire x 1.75 in. D x 29 in. L Torsion Springs in Red Left and Right Wound Pair for Sectional Garage Doors DURA-LIFT0.225 in. Wire x 1.75 in. D x 29 in. L Torsion Springs in Red Left and Right Wound Pair for Sectional Garage Doors Model# DLTR17529B $84.11

Steve Canovali

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician I forget his name I am sorry did an excellent job was very professional and polite as well as knowledgeable

Joe & Jody Huff

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had a problem with our garage door opener, and we called Precision Garage Door of Dallas on a Saturday morning. They were able to send out a technician right away. Erik came out and diagnosed the problem. He gave us several options and explained them to us. We chose the one that was best for us, and he immediately began the repair and replacement. He completed his work and went through what he had done. We appreciated the quick and competent service. Thank you.

Jeffery Smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very disappointed in the service I received as far as advising me to replace my garage door opener. When the problem was replacing the belt, some of the rubber teeth grinded down. And the specialist informed me that you can't just replace the belt, belt and trolley is attached to the opener. And provided me quotes of $1600-$1700.00 for a new opener. I was just laughing inside. Thank him for the estimate, paid the service fee. And having the belt replaced and cost me only $33.00 for the belt. I would change the logo song, Trust, I think not.

Scott Gunn

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service. Courteous and professional. Good job.

Myron Coleman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service from Kalil G. Provided detailed information to help me make the best decision!

Bart Sand

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt and excellent service. Very professional and courteous.

Paul Kaminsky

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Marco did a fantastic job! Thank-you.

John Kostohryz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Isaac did a great job and he was very professional and he had a bit of help from Marco towards the end.

Kyle Woodard

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

They were very professional and able to fix our springs the same day. Would use Precision Garage Doors again.

Krishna Muthu

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kristy came to my house and gave a quote for replacing the spring or garage doors. He was very professional. Did not try to selling anything more than I need. Certainly would do business with this company in future.

Darla Joseph

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Awesome Customer Service, very professional, kept me informed as far as the appointment arrival time.

Charles Goodpasture

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

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Delores Holloway

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

very friendly technicians, quickly accessed the problem with the old opener (era 2006) installed new unit and upgraded the rollers. very happy with the service!

Gary Loveland

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had used them before. Fast, friendly service. The price was "right". Thank you, The Lovelands' in Plano, Tx.

Robert E Slocum Jr

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door was fixed by your experienced service person Evan. He was very professional and helpful explaining what he was going to do to fix the garage door.

Marlena Cole

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

They where on time and honest. The work was completed quickly and we are happy we found them. Will definitely keep them in or phone book.

Kristy Smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Carlos came to my home and installed (half way) a garage opener. and then a rollers and a new hinge. He did NOT look over the installation area at all, though I assumed he did. He gave me 3 choices and i chose the middle option. during the course of the installation, he told me a needed new rollers, extra charge. then I needed a new hinge, extra charge. IF he had inspected the area prior to giving me these "options" i would have chose the lower tier to fit into my budget. From the get go i told him and i was very clear and stern, I don't want to go over 1600$, and he said no problem. because of these extras it ended up being closer to 2100$. When he left the site the job, in my eyes, was not complete. The door could not be opened and closed under power because the board that the railing was installed on was not secured to a stud and was basicly FREE FLOATING. I was told just get some slag bolts and put them in certain spots and it should be fine. I made an error in judgment by agreeing that this was fine at the time. I went and bought additional hardware to finish up this half done installation that I paid for. I tried to install the bolts but could not so i called to have them send the tech to finish it up. Carlos got to my home and then asked me for CASH to finish up the installation, or i would have to deal with "them"" motioning to the logo on his truck. I Became Furious, and demanded he leave my property. he backtracked at this point and said he would do it for free, however I wont have someone in my home whom I perceive as now totally untrustworthy. I got on the webpage and contacted support via chat and they ASSURED me they would get a manager/supervisor to call me and sort this out. (I'm writing this review 4 days after that and I am STILL waiting on a callback) i contacted chat support again and they said "they would sent an urgent email for callback". I am the point that if I don't get some sort of contact with a path to resolution to this, I will be filing a complaint with the BBB and getting another company to come finished this half-done installation. in short, this has been a horrible experience from start to ..... (still has yet to be finished) original install date: 6/22/23 todays date: 7/10/23

Carl Davidson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Beau showed up right on time and was very courteous. He was very efficient in changing the rollers and doing an entire unit check to make sure everything is working as it should. It’s nice to have a smooth rolling door again!

Aprill Hesse

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service

Brad Perlick

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Was very thorough with their analysis. Definitely met our expectations. Quick to respond! Very courteous and professional! Will definitely use them again!!