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Read what people are saying
about Precision Garage Door in:

Plano Area, TX

Precision Garage Door of Dallas
has received 78 reviews, averaging 4.77 Stars:
1 2 3 4 5
Review:

Awesome Customer Service, very professional, kept me informed as far as the appointment arrival time.

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Service Provided:
Garage Door Repair

Review:

xx

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Service Provided:
Garage Door Repair

Review:

very friendly technicians, quickly accessed the problem with the old opener (era 2006) installed new unit and upgraded the rollers. very happy with the service!

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Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Review:

I had used them before. Fast, friendly service. The price was "right". Thank you, The Lovelands' in Plano, Tx.

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Service Provided:
Garage Door Repair

Review:

My garage door was fixed by your experienced service person Evan. He was very professional and helpful explaining what he was going to do to fix the garage door.

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Evan Strauss Service Provided:
Garage Door Repair

Product:
Springs

Technician: Evan Strauss
Review:

They where on time and honest. The work was completed quickly and we are happy we found them. Will definitely keep them in or phone book.

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Service Provided:
Garage Door Repair

Product:
Cables

Review:

Carlos came to my home and installed (half way) a garage opener. and then a rollers and a new hinge. He did NOT look over the installation area at all, though I assumed he did. He gave me 3 choices and i chose the middle option. during the course of the installation, he told me a needed new rollers, extra charge. then I needed a new hinge, extra charge. IF he had inspected the area prior to giving me these "options" i would have chose the lower tier to fit into my budget. From the get go i told him and i was very clear and stern, I don't want to go over 1600$, and he said no problem. because of these extras it ended up being closer to 2100$. When he left the site the job, in my eyes, was not complete. The door could not be opened and closed under power because the board that the railing was installed on was not secured to a stud and was basicly FREE FLOATING. I was told just get some slag bolts and put them in certain spots and it should be fine. I made an error in judgment by agreeing that this was fine at the time. I went and bought additional hardware to finish up this half done installation that I paid for. I tried to install the bolts but could not so i called to have them send the tech to finish it up. Carlos got to my home and then asked me for CASH to finish up the installation, or i would have to deal with "them"" motioning to the logo on his truck. I Became Furious, and demanded he leave my property. he backtracked at this point and said he would do it for free, however I wont have someone in my home whom I perceive as now totally untrustworthy. I got on the webpage and contacted support via chat and they ASSURED me they would get a manager/supervisor to call me and sort this out. (I'm writing this review 4 days after that and I am STILL waiting on a callback) i contacted chat support again and they said "they would sent an urgent email for callback". I am the point that if I don't get some sort of contact with a path to resolution to this, I will be filing a complaint with the BBB and getting another company to come finished this half-done installation. in short, this has been a horrible experience from start to ..... (still has yet to be finished) original install date: 6/22/23 todays date: 7/10/23

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A Response from: Kristy Smith

Mr. Lockhart I am very sorry that it took 4 days for someone to reach out to you as the manager was on vacation and today is the first I have seen of this. I spoke to my manager earlier and she was coming to your residence to correct this situation. A situation that should have never taken place to start with. I appreciate your honesty in this situation and the situation with Carlos as well. If these things happen (which they NEVER should) and I am not informed I will never know and this is NOT how I plan to run this business. Our customers are our number one priority. I am truly sorry for the experience you had with Carlos, this will be handled. However, I hope that Michelle and Chris were able to correct your issue and everything is up and running as it should. There are no words for this except I truly apologize. I appreciate you giving us the opportunity to correct the behavior and work of the technician. If you should ever need anything please do not hesitate to reach out. Thank You and have a wonderful evening

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Beau showed up right on time and was very courteous. He was very efficient in changing the rollers and doing an entire unit check to make sure everything is working as it should. It’s nice to have a smooth rolling door again!

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Service Provided:
Garage Door Repair

Product:
Rollers

Review:

Great service

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Was very thorough with their analysis. Definitely met our expectations. Quick to respond! Very courteous and professional! Will definitely use them again!!

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Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Review:

Precision contacted me almost immediately after I went on their website and asked for a quote. They got technicians out the same day and they arrived right on schedule and gave me advance notice when they were on their way. They quickly analyzed my garage door's issue and explained it to me professionally but understandably. They showed me parts that had broken and explained what those parts did and what would be necessary to fix the issue (in this case a whole new opener, as the one that broke was from the 70s, so it was time). Their pricing was fair and upfront and there were no surprises at the end. Both technicians were extremely professional and polite and got the work done quickly (and surprisingly quietly). When all was done they showed me how my new system worked and left a clean work area behind them. All in all it was stress-free and excellent service.

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Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Review:

Drey did a great job. Very personable and knowledgeable.

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Service Provided:
Garage Door Repair

Product:
Cables

Review:

Mr. Smith, I chose your co. because I purchased from you. Ian serviced my door, and, did a great job. Please Ian Thank You for me.

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Service Provided:
Garage Door Repair

Review:

Customer service was awful, used profanity to my wife. Tech was very late

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Service Provided:
Garage Door Opener Repair

Review:

The technician arrived on a timely basis. He evaluated the problem and gave me a quote. I authorized the work to be done and within an hour or so it was completed to my complete satisfaction. Very satisfied!

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Service Provided:
Broken Garage Door Spring Repair

Review:

Great experience with Precision all around. They have the best customer service I've seen. Their team member Larry came out to my house and diagnosed the issues right away and fixed my door with no problem. Highly recommend Precision.

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

Why was I quoted 195 to install a garage door I purchased and you technician charged me 288? When I questioned him about it, he said it was labor. I explained the entire 195 was labor since i bought the garage door. Someone owes me $93 plus tax.

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Service Provided:
Install Garage Doors

Review:

I've used precision for years for my properties. I appreciate the service and reasonable pricing!

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

Ok

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Service Provided:
Garage Door Repair

Review:

Patrick B-Stephens worked very well with our garage door needs. He was on time and very professional. Installation was well done and clean. My wife and I will be sure to contact Precision Door Service when needed in the future. Thanks for the great work, Bob Newton

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Service Provided:
Install Garage Doors

Product:
Garage Door Opener

Review:

Very impressed with Precision and their service. Texts on their website were answered immediately and an appointment was set up quickly. The technician came to my house at the very beginning of the 2-hour window and quickly assessed and fixed the problem. He was very professional. I would definitely recommend Precision to anyone with garage door issues.

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

This company is one of the service company that earns their "name " precision " with pride. They delivers what they promised. If any change has to made to the company, their name will be " ON TIME" Professionalism is their name. Their technicians is waoooo!! Thanks precision.......

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Service Provided:
Garage Door Repair

Review:

Excellent professional service!

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Service Provided:
Garage Door Repair

Review:

Good work, love the way it operates. Thank You,

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Service Provided:
Garage Door Opener Install

Review:

Antwon was extremely knowledgeable. He arrived early and performed necessary repairs timely. The repairs have our door operating more quietly and much more smoothly. We are pleased.

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

The best

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Service Provided:
Broken Garage Door Spring Repair

Review:

why I don't receive the receipt from Mr. Marty he did installation spring ....this morning ? address 2304 Delmar Dr Plano, Tx 75075 Tip Nguyen

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Ronnie Pitts I needed garage opener and a spring repair. Ronnie is a very professional young man. He was very caring about making sure I was satisfied. He took the time out of his busy schedule to explain things, I had no clue on what he was talking about. I would definite recommend this company Precision for all garage service and repairs.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Very Professional

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Working with Precision Doors was interesting. Here is how it went down: 1. The sales guys were GREAT. I actually canceled with another company and went with them as they promised to install a custom sized door within 2 weeks. They seemed honest and forthright. 2. 2.5 weeks later I had heard nothing from anyone. I called Precision and found out the door was never ordered. This put me in a very big bind because I work out of the garage. 3. After deliberation, they promised to install in another week but failed to appear a second time. After a firm phone call, they said they failed to load the door on the truck because of the size but never told me until I called them. They then promised me a "trim package" to make up for the 2nd mishap. 4. The door finally arrived the following week but without the promised trim package. At this point, I'm seeing red. The installers were GREAT. The problem with Precision is operations. They're awful. The sales guys and installers are suffering because of poor performance in the office. I will never use them again.

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Next Page
Dallas Area

(214) 932-1556

(214) 932-1556
North Dallas Area

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Garland Area

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Rockwall Area

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Mesquite Area

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Precision Garage Door of Dallas
Office: 214-530-5330
12021 Plano Rd.
Suite 110

Dallas, TX 75243


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