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about Precision Garage Door in:
Plano, TX
Precision Garage Door of Dallashas received 72 reviews, averaging 4.75 Stars:
Plano, TX
Plano, TX
Excellent service from Kalil G. Provided detailed information to help me make the best decision!
- Myron Coleman
Product:
Plano, TX
Prompt and excellent service. Very professional and courteous.
- Bart Sand
Product:
Plano, TX
Marco did a fantastic job! Thank-you.
- Paul Kaminsky
Plano, TX
Isaac did a great job and he was very professional and he had a bit of help from Marco towards the end.
- John Kostohryz
Product:
Plano, TX
They were very professional and able to fix our springs the same day. Would use Precision Garage Doors again.
- Kyle Woodard
Plano, TX
Kristy came to my house and gave a quote for replacing the spring or garage doors. He was very professional. Did not try to selling anything more than I need. Certainly would do business with this company in future.
- Krishna Muthu
Product:
Plano, TX
Awesome Customer Service, very professional, kept me informed as far as the appointment arrival time.
- Darla Joseph
Plano, TX
xx
- Charles Goodpasture
Plano, TX
I had used them before. Fast, friendly service. The price was "right". Thank you, The Lovelands' in Plano, Tx.
- Gary Loveland
Plano, TX
My garage door was fixed by your experienced service person Evan. He was very professional and helpful explaining what he was going to do to fix the garage door.
- Robert E Slocum Jr
Plano, TX
They where on time and honest. The work was completed quickly and we are happy we found them. Will definitely keep them in or phone book.
- Marlena Cole
Product:
Plano, TX
Carlos came to my home and installed (half way) a garage opener. and then a rollers and a new hinge. He did NOT look over the installation area at all, though I assumed he did. He gave me 3 choices and i chose the middle option. during the course of the installation, he told me a needed new rollers, extra charge. then I needed a new hinge, extra charge. IF he had inspected the area prior to giving me these "options" i would have chose the lower tier to fit into my budget. From the get go i told him and i was very clear and stern, I don't want to go over 1600$, and he said no problem. because of these extras it ended up being closer to 2100$. When he left the site the job, in my eyes, was not complete. The door could not be opened and closed under power because the board that the railing was installed on was not secured to a stud and was basicly FREE FLOATING. I was told just get some slag bolts and put them in certain spots and it should be fine. I made an error in judgment by agreeing that this was fine at the time. I went and bought additional hardware to finish up this half done installation that I paid for. I tried to install the bolts but could not so i called to have them send the tech to finish it up. Carlos got to my home and then asked me for CASH to finish up the installation, or i would have to deal with "them"" motioning to the logo on his truck. I Became Furious, and demanded he leave my property. he backtracked at this point and said he would do it for free, however I wont have someone in my home whom I perceive as now totally untrustworthy. I got on the webpage and contacted support via chat and they ASSURED me they would get a manager/supervisor to call me and sort this out. (I'm writing this review 4 days after that and I am STILL waiting on a callback) i contacted chat support again and they said "they would sent an urgent email for callback". I am the point that if I don't get some sort of contact with a path to resolution to this, I will be filing a complaint with the BBB and getting another company to come finished this half-done installation. in short, this has been a horrible experience from start to ..... (still has yet to be finished) original install date: 6/22/23 todays date: 7/10/23
- Kristy Smith
Mr. Lockhart I am very sorry that it took 4 days for someone to reach out to you as the manager was on vacation and today is the first I have seen of this. I spoke to my manager earlier and she was coming to your residence to correct this situation. A situation that should have never taken place to start with. I appreciate your honesty in this situation and the situation with Carlos as well. If these things happen (which they NEVER should) and I am not informed I will never know and this is NOT how I plan to run this business. Our customers are our number one priority. I am truly sorry for the experience you had with Carlos, this will be handled. However, I hope that Michelle and Chris were able to correct your issue and everything is up and running as it should. There are no words for this except I truly apologize. I appreciate you giving us the opportunity to correct the behavior and work of the technician. If you should ever need anything please do not hesitate to reach out. Thank You and have a wonderful evening
Product:
Plano, TX
Beau showed up right on time and was very courteous. He was very efficient in changing the rollers and doing an entire unit check to make sure everything is working as it should. It’s nice to have a smooth rolling door again!
- Carl Davidson
Product:
Plano, TX
Great service
- Aprill Hesse
Product:
Plano, TX
Was very thorough with their analysis. Definitely met our expectations. Quick to respond! Very courteous and professional! Will definitely use them again!!
- Brad Perlick
Product:
Plano, TX
Precision contacted me almost immediately after I went on their website and asked for a quote. They got technicians out the same day and they arrived right on schedule and gave me advance notice when they were on their way. They quickly analyzed my garage door's issue and explained it to me professionally but understandably. They showed me parts that had broken and explained what those parts did and what would be necessary to fix the issue (in this case a whole new opener, as the one that broke was from the 70s, so it was time). Their pricing was fair and upfront and there were no surprises at the end. Both technicians were extremely professional and polite and got the work done quickly (and surprisingly quietly). When all was done they showed me how my new system worked and left a clean work area behind them. All in all it was stress-free and excellent service.
- Stewart Morrison
Product:
Plano, TX
Mr. Smith, I chose your co. because I purchased from you. Ian serviced my door, and, did a great job. Please Ian Thank You for me.
- Dorreice Shuptrine
Plano, TX
Customer service was awful, used profanity to my wife. Tech was very late
- Nate Esjanvari
Plano, TX
The technician arrived on a timely basis. He evaluated the problem and gave me a quote. I authorized the work to be done and within an hour or so it was completed to my complete satisfaction. Very satisfied!
- John Bulger
Plano, TX
Great experience with Precision all around. They have the best customer service I've seen. Their team member Larry came out to my house and diagnosed the issues right away and fixed my door with no problem. Highly recommend Precision.
- Kevin Cooley
Product:
Plano, TX
Why was I quoted 195 to install a garage door I purchased and you technician charged me 288? When I questioned him about it, he said it was labor. I explained the entire 195 was labor since i bought the garage door. Someone owes me $93 plus tax.
- Leon Acker
Plano, TX
I've used precision for years for my properties. I appreciate the service and reasonable pricing!
- Drey Taylor
Product:
Plano, TX
Ok
- Jung Yi
Plano, TX
This company is one of the service company that earns their "name " precision " with pride. They delivers what they promised. If any change has to made to the company, their name will be " ON TIME" Professionalism is their name. Their technicians is waoooo!! Thanks precision.......
- Issca Prince
Plano, TX
Excellent professional service!
- Maliska
Plano, TX
Good work, love the way it operates. Thank You,
- Dorreice Shuptrine
Plano, TX
Antwon was extremely knowledgeable. He arrived early and performed necessary repairs timely. The repairs have our door operating more quietly and much more smoothly. We are pleased.
- Nancy Morris
Product:
Plano, TX
why I don't receive the receipt from Mr. Marty he did installation spring ....this morning ? address 2304 Delmar Dr Plano, Tx 75075 Tip Nguyen
- Tip Nguyen
Product:
Plano, TX
Very Professional
- Jim Georger
Product:
(214) 932-1556
(214) 932-1556(214) 361-8151
(214) 361-8151(214) 227-2093
(214) 227-2093(214) 494-8282
(214) 494-8282(214) 717-4220
(214) 717-4220(214) 865-7499
(214) 865-7499(214) 932-1557
(214) 932-1557(214) 945-3200
(214) 945-3200(972) 771-8709
(972) 771-8709(214) 736-8777
(214) 736-8777
Excellent service. Courteous and professional. Good job.
- Scott Gunn