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Precision Garage Door of Dallas
about Precision Garage Door
has received 14 reviews, averaging 1.00 Stars:
Technician was injured when he arrived on the job and indicated everything was okay with garage door, but indicated he oiled everything. The door is still noisy; therefore, his work did not improve the working of the door. The technician indicated the charges still apply which I paid. I told the technician he should seek medical help.
- Dale Howard
I was not very satisfied with the service from Precision Garage Door. I requested that the technician perform routine maintenance and check up on my garage door. The service was very expensive. In addition to the cost of parts, there was door lubrication and labor cost that totaled $740. The technician replaced all of the roller because he said it would make the garage door quieter, but it did not. I'm not convince it was necessary. I asked the technician if I should remove my car from the garage, but he said it was not necessary. When the service was complete, my car was covered with oil from the lubricant he sprayed all over the garage door. I had to get my car detailed to clean up all the oil that was sprayed on my car. I don't think I would recommend Precision Garage Door to anyone.
- Robert Gaines
Customer service was awful, used profanity to my wife. Tech was very late
- Nate Esjanvari
I was verbally quoted a price of $150.00 to $250.00 to replace a spring then I live chatted and they wrote the same quote. Carlos the tech after making the repair told me the cost would be $650.00. This is criminal business practices.
- Michael Hicks
My tech arrived on time following a phone call 30 mins prior. He lubricated the chain, and turned a screw to adjust the stopping point, then told me it would be $450 for the 4 minutes of "work". I told him that was preposterous. He discounted it $100 under protest. I would advise everyone to look elsewhere for gate repairs. No where do they state that these fees are mandatory if they show up. Furious...
- John Wood
Why was I quoted 195 to install a garage door I purchased and you technician charged me 288? When I questioned him about it, he said it was labor. I explained the entire 195 was labor since i bought the garage door. Someone owes me $93 plus tax.
- Leon Acker
I thought they would have been reasonably price..... but I think they over charged my parents .... cost them over$1000 .... yes Over One Thousand Dollars got s new garage door system.... they took advantage over senior adults.... please do not use this company... will tell everyone Never to use this company.... RIP OFF...........
- Steven Ticker
PRECISION GARAGE DOOR REPAIR. This is just a heads up if you need any service to your garage door. They charge more than anyone else, and treat me like this. This the the letter I sent them this morning. First of all we are not a "valued customer". I called an hour after our service yesterday and stated that the service man you sent out, did not fix our problem, but instead serviced the unit and changed us $270 for something I did not even want or need. I pointed out where the issue was, and that it works from time to time, but the part needed to be replaced. The first time we left the house, the garage door still won't open or close, the same as the day before and I called just an hour after he left. When I called I requested some other man come out and repair, and was told they would come between 2-4 pm. We waited all day, someone called about 1pm and asked what the issue was, and I told him (as I did the first service man). He said he would have some one call me. No one did. I can't tell you how crappy your customer service is. I do have a large social media presence and I will for sure let all my customers, and on facebook, next door and any where I can, know how you operate. I will call someone else to repair my garage, and if you do not return my check, that will show how much you value customer service. Precision Door Service is a misnomer.
- Randall & alice Frierson
$695 to repair springs - who actually pays this????? CCCRRAAAZZZZYYYY
- Ryan Hampton
Grand Prairie, TX
I brought 2 new garage door Precision garage door. I choose this company because of the name, precision. But their service is bad. I had to call twice the first time to get them to come out and install the doors. After 3 to 4 weeks one door was having trouble opening and the other door bent on the top panel. I called them again. They came out ok, but with the wrong panel. This was in March. After calling them for weeks and they kept putting me off. I finally got someone out yesterday 5/26/2021. But with no panel. The only responsible one in the whole company was the garage door tech John, he went out of his way to make it right. Finally today 5/27/2021 it was made right. But from March, precision this is not. Don’t call this company. Once they get your money, their attitude is “who are you again” and they forget about you as soon as you hang up.
- Gilbert Olivarez
To whom it may concern: I cannot express how disappointed I am with your company. From day one of doing business with Precision I have had nothing but problem. Let me give some history: 1- based on a suggestion from Precision I purchased a garage door opener from a third party vendor - suggested by a Precision technician while installing an opener an another one of my properties. 2- The day of installation the technician insisted that he could not install the Unit I bought at the recommendation of the Precision technician. 3- I had to purchase a whole new unit from Precision to install. To date I have spent over 3K with Precision on what is supposed to be the #1 unit you sell. 4- The original opener installed blew and at first precision wanted to bill me for a whole new install even though I had warranty. After many arguments precision finally installed a new unit under warranty. 5- Since the install of the second unit I have had intermittent issues with the unit not going down. Precision has sent a technician out twice whom both state nothing is wrong with the opener even though I have shown video of the unit not working. 6- The last vist the manager at precision stated that if the issue happened again they would replace the unit under warranty. 7- Today the technician once again stated that there is nothing wrong with the unit and that is after seeing the video. I once again have been told that there is nothing Precision can do. I am sorry but the service provided by precision is unacceptable. I have yet to get the service Precision is committed to providing. Your warranties are not honored and your team does not do the right thing. What they do is find excuses to not provide a device that works. I will be filing a complaint with the BBB as well giving details feedback on consumer review website. I do not accept “nothing we can do”! Thanks
- Kenneth Trudell
Service was professional, on time and budget
- Lawrence Jackson
They get 1 star because I could not give them 0. The technician tried to up sell my why equipment and service we did not need and then did not show up for the installation appointment. We cancelled and bought a garage door opener at Home Depot and had it installed, it cos less than half of what Precision quoted.
- Dan M
These people are crooked! I had a technician come to my house for a simple reprogramming of my garage door opener and remotes. He told me that the opener, which was only 4 years old, had to be replaced, and presented me with an estimate for over $1000.00 to replace the opener. I was charged $149 for the visit. I had another company come the next day and tell me there was absolutely nothing wrong with the opener.
- Scott Shellhouse