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about Precision Garage Door
Precision Garage Door of Dallashas received 10 reviews, averaging 2.00 Stars:
Cedar Hill, TX
Gloria I just seen your other review first and now that I am seeing this I know which technician that is. My apologies on the experience you had, I will make sure that the technician is spoken to and the issue is corrected so it does not happen any further. My customers are number one priority and I want to ensure each of you are taken care of and happy even if no work is done I want you always to have a great experience with us. I would like to fix your experience and give you the knowledge you would like on the gate, could I send my senior gate technician out to you and go over everything in detail with you? Please contact me back or call Michelle she is my general manager and she can set that appointment up for you, you can call our office at 682-477-4581. I hope ou will allow us to make this right. Have a great day
Carrollton, TX
This weekend, we heard a terrible sound from our garage and after investigation found that one of our springs had ruptured and our garage door would no longer function. I got online with Precision to schedule a no cost visit to access the problem and determine next steps. The service technician, Nick, called that morning to see about coming sooner than the originally scheduled time slot and he arrived promptly and was very courteous and thorough in his evaluation and he performed the spring repair promptly. My only complaint with Precision is that the cost of the repair was extremely high; with estimates being around $150-$250/spring and then getting the only option available for the Precision springs being their brand of spring at a cost of $415/each, I was shocked! The expense went from being one that was estimated to be around $600 all-in to one that was over $1000. This is too much and will cause one to rethink working with Precision again or even thinking about doing the repair on one’s own - taking this risk of injury or quality of work that would come with it. $1000 is just too much to bear in these times. It’s my hope Precision can do something after the fact to reduce this cost and to consider more affordable spring repair options for customers in the future. In the end, great service, timely response, great technician, great quality of work… just way too expensive and it’s my hope Precision can find more affordable options for customers as going back to them again for any repeat business will be very hard for me after getting a charge like this for a spring repair which should have been $600-$700 max.
- Wade
Product:
Addison, TX
Shell shocked to be charged $670.00 to replace spring on garage door. When looking online see average price should be around $350.00. Service tech was good but feel ripped off by pricing
- Kristy Smith
Dear Mr. Borrelli I want you to know our top priority is making sure our customers are happy. I am going to ask my manager to reach out to you asap. Please let me know if you need anything further. I would be happy to call you myself however, I am currently sick and have no voice, but please keep me posted and I will surely call you as soon as I am able to talk. Again my top priority is making sure my customers are satisfied, please feel free to reach out to me at any time. Have a great day and I look forward to hearing from you.
I did get call back so I will move up my stars. They agreed to refund me some of the money I spent. Found that to be good customer service
Product:
Lewisville, TX
I did not do my homework prior to Precision Door coming out and not only did I over pay but my new opener stopped working 3 days after it was installed. The original technician was polite however left the wires just hanging and twisted together. I called to see if that was how they normally leave things and was told no so they sent the technician back out. He showed up and didn't have enough wire screws so he borrowed my electrician tape to finish. When the door didn't work on Saturday I called and they wanted to send someone out on Monday. Really? I just paid over $2000.00 and you want me to wait 2 days. I told them this was one of the most frustrating experiences I have ever had and I wanted to talk to a manager to arrange to have them come take out all of their equipment. I was told a manager would call me Monday. It is now Wednesday and no call. Don't make the same mistake I did. Do your homework.
- Sheri Lawrence
Product:
Flower Mound, TX
Requested estimate on door replacement. What I received was totally confusing? I asked for replacement cost for one large door, or two smaller doors which is currently the situation. Got estimate on "Good", Better or Best. None of which explain sizes, composition, and 1st one "Good" quotes Lavor $90. Door $2,046. which equals $4,363 total. Scary addition. Rep. was here less than 5 minutes and supposedly checked and rated 40 items on condition of existing system?? Again, very confused.
- Glenn Lemke
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While the work was good, there were many surprise charges. Everything was inflated. Be prepared to shell out a lot of money. At least twice what you would expect for the same parts.
- Michael Ouellette
Product:
Irving, TX
The only reason I’m giving 2 stars is because the technician was a nice guy. My main issue is with the technician supervisor-she seems to be in charge of everything and unwilling to listen. Classic way to take money from people by twisting their arm. The technician came to our house to look at 2 ish sensors and while we were thinking aloud we mentioned that the ac breaker switch might be the problem. When he flipped it- it started working. Charged us 50 dollars for something he didn’t even “diagnose” in precision’s terms. We basically said it out loud. No other tests were done but we are short of 50 bucks for a 4 minute visit. The service operator the day before said it would be a free visit before a quote on the repair. Super unhappy wouldn’t recommend to anyone.
- Raja Ray
Frisco, TX
Appointments not kept, first 10-12, then 12-2, then 2-4.. finally got here at 4:30. Technician, had an attitude "well im here now."..I should have inquired about price....$700 to replace springs.....really?...ill be sure to check around next time.
- Mike Riccio
Product:
Plano, TX
Working with Precision Doors was interesting. Here is how it went down: 1. The sales guys were GREAT. I actually canceled with another company and went with them as they promised to install a custom sized door within 2 weeks. They seemed honest and forthright. 2. 2.5 weeks later I had heard nothing from anyone. I called Precision and found out the door was never ordered. This put me in a very big bind because I work out of the garage. 3. After deliberation, they promised to install in another week but failed to appear a second time. After a firm phone call, they said they failed to load the door on the truck because of the size but never told me until I called them. They then promised me a "trim package" to make up for the 2nd mishap. 4. The door finally arrived the following week but without the promised trim package. At this point, I'm seeing red. The installers were GREAT. The problem with Precision is operations. They're awful. The sales guys and installers are suffering because of poor performance in the office. I will never use them again.
- Steven Sisler
Product:
Dallas, TX
Was quoted one price for a garage door opener. Then after the job was told oh by the way we had to add a $139 bracket and it took longer than expected so we are charging you more labor. Tech could not get wi-fi working on the opener either. Job was quoted to take 1.5 hours, took 5 hours. A professional organization would stick by the quote. This is one is unprofessional, would not recommend.
- Brian Schmidt
Product:
(214) 932-1556
(214) 932-1556(214) 361-8151
(214) 361-8151(214) 227-2093
(214) 227-2093(214) 494-8282
(214) 494-8282(214) 717-4220
(214) 717-4220(214) 865-7499
(214) 865-7499(214) 932-1557
(214) 932-1557(214) 945-3200
(214) 945-3200(972) 771-8709
(972) 771-8709(214) 736-8777
(214) 736-8777
This is at written not to throw shade on the tech who most recently came to service my back fence sliding door but to show all technicians are not the same. The most recent visit was prompt and courteous but showed no detail to work. The issue was an easy fix was not off track but just fell over and is old. He told me eventually that I would need to replace the mother board but gave no explanation on why the door slide too far. Compared to last year for the same amount of money actually less because last year the guy also adjusted the chain may be the chain is too loose. This guy like I said appeared to be knowledgeable but for 7 minutes worth of work did not really address they why and I have no guarantee it won't happen again. In fact, he spent more time driving to my house rather than address the issue. Yes, my door is fixed but why did it happen and how can I avoid it in the future. I am certain the chain might also be an issue.
- Kristy Smith