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Precision Garage Door of Dallas
about Precision Garage Door
has received 659 reviews, averaging 4.86 Stars:
Good service / knowledgeable tech It would be helpful to inform the homeowner that the replacement springs (powder coated) are much more expensive than the standard metal springs. I am good with paying the higher price as the metal powder coated springs will indeed be protected and last much longer. Tahnks
- Craig Troop
It is a Sunday....but y'all came through with flying colors. Drey was prompt, professional, and managed our problem with ease! We will certainly be calling you, again!
- Cindy Montgomery
Got to us the very nest day. Dre was fast, efficient and professional. I would easily recommend Precision to anyone. Thank you
- Richard Wade
Precision contacted me almost immediately after I went on their website and asked for a quote. They got technicians out the same day and they arrived right on schedule and gave me advance notice when they were on their way. They quickly analyzed my garage door's issue and explained it to me professionally but understandably. They showed me parts that had broken and explained what those parts did and what would be necessary to fix the issue (in this case a whole new opener, as the one that broke was from the 70s, so it was time). Their pricing was fair and upfront and there were no surprises at the end. Both technicians were extremely professional and polite and got the work done quickly (and surprisingly quietly). When all was done they showed me how my new system worked and left a clean work area behind them. All in all it was stress-free and excellent service.
- Stewart Morrison
Little Elm, TX
Excellent service. We called them after 10:00pm on a Sunday. They had someone out between 10-12 the next day and knocked it out quickly. Tech was quick, responsive, thorough and professional. Would HIGHLY recommend
- Kristi Russell
These guys were great. They arrived when I was told they would, they fixed the problem in a very short time, they were clean and efficient and knew what they were doing. I have had no issues with my garage door since they were here and would recommend them to anyone needing service. The3 quality of their work and their knowledge for repairing what was broken, was phenomenal. It took them about 15 minutes to fix what I believed would take several hours. Thanks guys. If I need you again, I will call you all.
- Ron Grant
Grand Prairie, TX
Kind professional service provided, technician was in/out in no time. I would recommend to others.
- Robby Powers
Yes, your employees were courteous and respectful. I called Tuesday after hours and Cameron came the next day. He was very knowledgeable and, while he was evaluating the issue I was having, answered all my questions about the mechanics of the garage door. Unfortunately for me, I need a new garage door which I’m hoping will be installed tomorrow. I chose your company because of the excellent 5-star reviews!!! My garage door company recently closed.
- Peggy Dunlap
Caleb was Great. Professional and fast service. Will use again...
- Rob Berkshire
Drey did a great job. Very personable and knowledgeable.
- Toshia Kimball
Only giving 1 star because no option for 0 star. Ordeal w/ Precision Door (PD) started on 7/5/22. Technician was several hours late but he did call and came anyway. Decision made: Order new door and a garage door opener. Check for 1/2 of quoted price given to Tech as deposit. Note: on 7/5 received msg from owner Ray Smith thanking me for my business. Last line of this msg and I quote: "If for any reason you are not totally satisfied, I would consider it a favor if your called and gave me the opportunity to redress the situation." I did call 5 times - Never received a response. 7/19/22 - started making numerous calls to check status of order since not getting any communications for PD. Delay after delay. You have to call into a call center who cannot check status of orders so as a result msgs have to be left with no responses most times so I kept calling day after day to check status. 9/20/22 - Last verbal communication made with PD was with GM from Houston office. He is sorry I am upset however he informed my that my constant calling would not expedite my order and my condescending attitude toward PD employees would not speed up process either. Apparently I am not allowed to be frustrated or share my concerns (sometimes heatedly) regarding PD's apparent lack of communication and customer service. As of this writing/review, PD is still waiting for update, truck lands Thursday (9/22) w/door and they are praying that they give them an update then. Well, I pray people read this and don't go through what I am going through. I will not bother to call again to check status and can only hope that my order is received and installed soon but have no idea when that might be. After completion - I will have nothing to do with this company every again. Any updates/maintenance I will find another company. Precision Door, in my opinion, only cares about their bottom line. My recommendation to anyone that reads this and is considering calling Precision Door - reconsider - they are not the name to trust!!!!
- Barbara lynn Lambert
I found this company on the internet and called for gate opening service. They came out promptly and provided a proposal. I even received an email from someone named Ray Smith who said he was the owner and let him know if we had any issues. I called after receiving the proposal to clarify some details and asked to speak to Drey who sent the proposal. No call back from Drey. Called the next day and left a message. Again, no return call. I then called the number from Ray Smith's email. I got the receptionist who would not put me through to Smith. I left a third message for the tech. AGAIN, no return call. The total on the proposal was over 4,000.00. Guess they don't need the business. Ray, don't send emails to prospective clients if you have no intention of speaking with them.
- Chuck Hasley
The technician was efficient and personable. He was prompt and arrived during the time that the scheduler had set. I appreciate how rapidly he made the repairs. Also appreciate that he was very courteous and informative.
- William Pry
Excellent service, showed up exactly when he said and took only a few minutes to fix
- John Pollock
This morning I first called both Overhead Door and Veteran Garage Door Repair. They were unable to send someone today, so I called Precision. The young man who came knew exactly what needed to be done and completed the work in about 15 minutes. I’ll call Precision first next time!
- Nancy Yingling
Technician was injured when he arrived on the job and indicated everything was okay with garage door, but indicated he oiled everything. The door is still noisy; therefore, his work did not improve the working of the door. The technician indicated the charges still apply which I paid. I told the technician he should seek medical help.
- Dale Howard
Mr. Smith, I chose your co. because I purchased from you. Ian serviced my door, and, did a great job. Please Ian Thank You for me.
- Dorreice Shuptrine
Ian was very thoughtful and helpful. he did a great job and answered all my questions. if I need any garage door work done, I promise I will call your company
- Dana Davison
The Colony, TX
Thank you Precision Garage Door for coming out last minute, on a Friday to help us with our garage door!!
Thank you for getting out so quickly.
- Rosanne Gordon
Technician is the best
- Mohamad Shafier
Rating 5 stars for the technicians that came out as they performed good work, just not sure all the varying information I received was accurate. The installers were professional, and quick and did a good job, so the business practice should not reflect their rating. Harrison and Garret did a great job and are an asset to the organization. Would like someone to call me about the other issues I experienced during both services.
- Jana/jacob Elsey
The repairman who came our house to replace our garage door opener was friendly and respectful to me. He quickly gained my confidence and replaced our garage door opener. I was very satisfied with the service provided by Precision Overhead Garage Door Service. I will use them again when the need arises to repair my garage door and would recommend them to my friends.
- Tonia Perry
Thank you Precision I am very happy with your service call. I called last night and some was here this morning. Sunday morning Thank you Ian you were a real gentleman. I will be using this company again.????
- Karen Cosey
The Colony, TX
service was excellent. Repairman wasvery competent and did an excelent job.
- Victor Thompson
Grand Prairie, TX
Very friendly technicians and always on time. My new garage door was a little noisy at first, but Triton made the necessary adjustments. The new door is much quieter now. Thank you, Triton. And thank you, Chris for the installation.
Flower Mound, TX
Requested estimate on door replacement. What I received was totally confusing? I asked for replacement cost for one large door, or two smaller doors which is currently the situation. Got estimate on "Good", Better or Best. None of which explain sizes, composition, and 1st one "Good" quotes Lavor $90. Door $2,046. which equals $4,363 total. Scary addition. Rep. was here less than 5 minutes and supposedly checked and rated 40 items on condition of existing system?? Again, very confused.
- Glenn Lemke
I can't thank the company enough this was my first time using this company. So glad I went with them. Triton C. Called and said he would be at my location in 30 minutes it was less he was very very professional so good to work with someone who loves their job and dont mine the customer asking questions. He was very knowledgeable and professional and friendly. I highly recommend this company for your garage needs.
- Nicole Dancer
Our service guy was very diligent. Came out on weekend and had all of the parts on the truck. It was Mother's Day, my wife has cancer treatments, and needs to able to get out to doctor's office. He was very courteous and professional
- Brent Blonigan
I was not very satisfied with the service from Precision Garage Door. I requested that the technician perform routine maintenance and check up on my garage door. The service was very expensive. In addition to the cost of parts, there was door lubrication and labor cost that totaled $740. The technician replaced all of the roller because he said it would make the garage door quieter, but it did not. I'm not convince it was necessary. I asked the technician if I should remove my car from the garage, but he said it was not necessary. When the service was complete, my car was covered with oil from the lubricant he sprayed all over the garage door. I had to get my car detailed to clean up all the oil that was sprayed on my car. I don't think I would recommend Precision Garage Door to anyone.
- Robert Gaines