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about Precision Garage Door
Precision Garage Door of Dallashas received 679 reviews, averaging 4.84 Stars:
McKinney, TX
Good Morning I am very sorry that you have had issues within our customer service department. I tried personally to call you right after Kameron had met with you, as he informed me that you did not go with the tracks on the door. I was calling to see how your service was and to let you know I was mailing you a refund check for that amount. I did leave a message, However I called from an out of state number so maybe this is why I never got a return call. I personally do not want to lose your business over customer service. I would love to speak with you, I will try reaching out again.
McKinney, TX
The technician was knowledgeable and listened carefully before assessing and solving my problem, and he did it so fast
- Ryan Spradlin
Grand Prairie, TX
Service was quick, technician Kameron Roslak was very pleasant and knowledgeable. Your company was referred to me by a neighbor an I will definitely refer to others.
- Kristy Smith
Kathy - Thank You for your kinds words on Kameron. Thank You for trusting us with your garage door needs and allowing us into your home. We appreciate it. Have a great day
The Colony, TX
My technique arrived early in the appointment window. He was friendly and efficient. The door tune up was successful. I will continue to be a Precision Door customer.
- Clint Mosely
Frisco, TX
My spring broke on garage door. Precision got here early on Monday and got it fixed quick. Used a much better spring than what I currently had.
- Jody Brown
Product:
Dallas, TX
The WORST customer service. I had an appointment from 8-12 on Monday morning. I received an email at 8:00 AM stating the technician would be at my home between 8 and 10 AM. I called a little before 10 and was told I was moved to 10-12 noon and the technician would be calling me soon saying he was on his way. At 12 noon I called and they would check with the technician to see where he was. I called again at 1PM. I was told they would check and call me back. I called at 2 PM and was told they would have the technician call me. Cameron, the technician, finally called at 2:57 PM and said he was on his way and would be at my house in 5 minutes. 45 minutes later I called him. He said he was given the wrong address but was on his way. He finally showed up at 3:52 with no apology just his excuse that he was over worked and over booked and too busy to call to let me know he would be late. Zero communication. Showing up 6 hours past the email stated time with no communication from the technician or the office is inexcusable.
- Mitchell Brown
Garland, TX
Beau was right on time, thorough in his explanation, and left my door looking good as new! I will absolutely use Precision Door Dallas again, and highly recommend to my neighbors and family. The response time to get an appointment was so fast it was unheard of, and I'm very, very happy with the results.
- Lisa Roark
Product:
DeSoto, TX
“ Bo” was great! Very professional, clean cut , explained everything about the the 2 doors. Lubricated the doors, checked the mechanics, made sure they were running quietly. Job well done!!
- Jewel Parrish
Royse City, TX
Beau was awesome! He came out in the expected time frame & did great work. He answered all of questions & was super thorough.
- Maya Lewis
Allen, TX
Had a broken spring, they recommended an upgraded 2 spring install (as it is a double garage door) with no heavy upsell. Went with the recommended nylon rollers as well and the door is delightfully quiet.
- Ross Miller
Product:
Dallas, TX
We called this morning, one of the coldest days, so far with rain, snow sleet, and Precision came out to fix our garage door. We had a broken spring. The technician did a great job and very nice.
- John Coates
Product:
McKinney, TX
Carlos was quick and thorough and left everything neat and tidy.
- Patricia Carberry
Product:
Mesquite, TX
Terrible company. Do NOT waste your money. Tech came out on a Saturday. He said we needed a new opener unit. We paid in full (which we should not have done). We were told they would install on Monday between 10:00 and 12:00. No one showed up. No one called to let us know why. I called the company. Nobody seemed to know anything but finally said they hadn't received a work order. We never got a work order. It's now 3:00 and no answers on how to fix this problem from the company even though someone said they would get back to me. This company is unreliable, unprofessional, and very unorganized. Go somewhere else and save yourself a headache.
- Marsha Frost
Product:
Mesquite, TX
I was very pleased with the service , was extremely knowledgeable tech had it repaired quickly and correct .
- Billy Gilbert
Dallas, TX
The technician that came out exceeded my expectations. Wonderful job and stuck to the price we had set on the phone.
- Lewis Mcdowell
Product:
Dallas, TX
Very pleased with the service. Fast and efficient technician. Jesse know what the problem was and resolved it.
- Cathy Hightower
Dallas, TX
Gate operator service: Poor consultation during first appointment. I was told I needed the bigger batteries for the gate opener. I was told these were lift master batteries, and had to be ordered and they were expensive. After doing some research after the work was done, I discovered I was overcharged by more double… I would not recommend this company for service. Dishonest! Learned my lesson for not sitting on things for a day or two to do research before I had them do some work. Also, they did not even check the solar panel to make sure that it was doing its job.
- CBlair
Garland, TX
Great service! Ray was prompt fair and so fast to respond.
- Chuck Burns
Product:
Sachse, TX
Great service. Technician arrived on time and checked the garage door and recommend a solution. Excellent job well done. Honesty is priceless and that is what you get from great Technicians like this. I will recommend to all my friends.
- Samuel Kudom
Flower Mound, TX
Very patient, polite and took time to talk to me to ensure the issue was fixed.
- Ravi Vellanki
Frisco, TX
Good service / knowledgeable tech It would be helpful to inform the homeowner that the replacement springs (powder coated) are much more expensive than the standard metal springs. I am good with paying the higher price as the metal powder coated springs will indeed be protected and last much longer. Tahnks
- Craig Troop
Product:
Richardson, TX
It is a Sunday....but y'all came through with flying colors. Drey was prompt, professional, and managed our problem with ease! We will certainly be calling you, again!
- Cindy Montgomery
Irving, TX
Got to us the very nest day. Dre was fast, efficient and professional. I would easily recommend Precision to anyone. Thank you
- Richard Wade
Product:
Plano, TX
Precision contacted me almost immediately after I went on their website and asked for a quote. They got technicians out the same day and they arrived right on schedule and gave me advance notice when they were on their way. They quickly analyzed my garage door's issue and explained it to me professionally but understandably. They showed me parts that had broken and explained what those parts did and what would be necessary to fix the issue (in this case a whole new opener, as the one that broke was from the 70s, so it was time). Their pricing was fair and upfront and there were no surprises at the end. Both technicians were extremely professional and polite and got the work done quickly (and surprisingly quietly). When all was done they showed me how my new system worked and left a clean work area behind them. All in all it was stress-free and excellent service.
- Stewart Morrison
Product:
Little Elm, TX
Excellent service. We called them after 10:00pm on a Sunday. They had someone out between 10-12 the next day and knocked it out quickly. Tech was quick, responsive, thorough and professional. Would HIGHLY recommend
- Kristi Russell
Product:
Richardson, TX
These guys were great. They arrived when I was told they would, they fixed the problem in a very short time, they were clean and efficient and knew what they were doing. I have had no issues with my garage door since they were here and would recommend them to anyone needing service. The3 quality of their work and their knowledge for repairing what was broken, was phenomenal. It took them about 15 minutes to fix what I believed would take several hours. Thanks guys. If I need you again, I will call you all.
- Ron Grant
Grand Prairie, TX
Kind professional service provided, technician was in/out in no time. I would recommend to others.
- Robby Powers
Product:
Dallas, TX
Yes, your employees were courteous and respectful. I called Tuesday after hours and Cameron came the next day. He was very knowledgeable and, while he was evaluating the issue I was having, answered all my questions about the mechanics of the garage door. Unfortunately for me, I need a new garage door which I’m hoping will be installed tomorrow. I chose your company because of the excellent 5-star reviews!!! My garage door company recently closed.
- Peggy Dunlap
Product:
Dallas, TX
Caleb was Great. Professional and fast service. Will use again...
- Rob Berkshire
Wylie, TX
Drey did a great job. Very personable and knowledgeable.
- Toshia Kimball
Product:
(214) 932-1556
(214) 932-1556(214) 361-8151
(214) 361-8151(214) 227-2093
(214) 227-2093(214) 494-8282
(214) 494-8282(214) 717-4220
(214) 717-4220(214) 865-7499
(214) 865-7499(214) 932-1557
(214) 932-1557(214) 945-3200
(214) 945-3200(972) 771-8709
(972) 771-8709(214) 736-8777
(214) 736-8777
I wish I could give 5 stars, but the scheduling and customer service team are rude, uncaring, and lie just to get you off the line. I have been a loyal customer for 2 years now and will not be returning even though the techs are great.
- Kristy Smith