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Precision Garage Door of Dallashas received 748 reviews, averaging 4.81 Stars:
Dallas, TX
Dallas, TX
Setting up the appointment was easy. Repairman arrived on schedule. Repairman was polite and wore a Precision shirt to easily identify him. The service vehicle was clean and new. All very professional. The estimating process was fast. Technical explanation was given for what needed to be done. Precision uses high quality parts to justify the cost. Work was done on a timely basis. Repairman went the extra mile and lubricated a second garage door. Asked for the advertised 5% AAA discount. Received a 2.5% discount. Overall, a good experience.
- Paul Daniels
Product:
Dallas, TX
Found on internet when in a hurry. 5 star rating. Came same morning. Excellent customer service from technicians. Diagnosed problem, very old opener system failing, installed new system in 45 minutes. When they discovered hornets' nest when leaving, insisted on taking my spray can and spraying for me to protect me. I'm a senior citizen. Couldn't ask for more.
- Judy Patrick
Product:
Wylie, TX
very friendly technicians, quickly accessed the problem with the old opener (era 2006) installed new unit and upgraded the rollers. very happy with the service!
- Delores Holloway
Product:
Plano, TX
I had used them before. Fast, friendly service. The price was "right". Thank you, The Lovelands' in Plano, Tx.
- Gary Loveland
Plano, TX
My garage door was fixed by your experienced service person Evan. He was very professional and helpful explaining what he was going to do to fix the garage door.
- Robert E Slocum Jr
Plano, TX
They where on time and honest. The work was completed quickly and we are happy we found them. Will definitely keep them in or phone book.
- Marlena Cole
Product:
Dallas, TX
Outstanding same day service. For the person who took my call to the technician who left when the job was done. First class all the way. Honest, affordable and I would recommend them to anyone.
- Linda Allen
Product:
Lewisville, TX
Evan was pleasant and professional. My garage door is now working!! Thank you.
- Elisa Leibs
Plano, TX
Carlos came to my home and installed (half way) a garage opener. and then a rollers and a new hinge. He did NOT look over the installation area at all, though I assumed he did. He gave me 3 choices and i chose the middle option. during the course of the installation, he told me a needed new rollers, extra charge. then I needed a new hinge, extra charge. IF he had inspected the area prior to giving me these "options" i would have chose the lower tier to fit into my budget. From the get go i told him and i was very clear and stern, I don't want to go over 1600$, and he said no problem. because of these extras it ended up being closer to 2100$. When he left the site the job, in my eyes, was not complete. The door could not be opened and closed under power because the board that the railing was installed on was not secured to a stud and was basicly FREE FLOATING. I was told just get some slag bolts and put them in certain spots and it should be fine. I made an error in judgment by agreeing that this was fine at the time. I went and bought additional hardware to finish up this half done installation that I paid for. I tried to install the bolts but could not so i called to have them send the tech to finish it up. Carlos got to my home and then asked me for CASH to finish up the installation, or i would have to deal with "them"" motioning to the logo on his truck. I Became Furious, and demanded he leave my property. he backtracked at this point and said he would do it for free, however I wont have someone in my home whom I perceive as now totally untrustworthy. I got on the webpage and contacted support via chat and they ASSURED me they would get a manager/supervisor to call me and sort this out. (I'm writing this review 4 days after that and I am STILL waiting on a callback) i contacted chat support again and they said "they would sent an urgent email for callback". I am the point that if I don't get some sort of contact with a path to resolution to this, I will be filing a complaint with the BBB and getting another company to come finished this half-done installation. in short, this has been a horrible experience from start to ..... (still has yet to be finished) original install date: 6/22/23 todays date: 7/10/23
- Kristy Smith
Mr. Lockhart I am very sorry that it took 4 days for someone to reach out to you as the manager was on vacation and today is the first I have seen of this. I spoke to my manager earlier and she was coming to your residence to correct this situation. A situation that should have never taken place to start with. I appreciate your honesty in this situation and the situation with Carlos as well. If these things happen (which they NEVER should) and I am not informed I will never know and this is NOT how I plan to run this business. Our customers are our number one priority. I am truly sorry for the experience you had with Carlos, this will be handled. However, I hope that Michelle and Chris were able to correct your issue and everything is up and running as it should. There are no words for this except I truly apologize. I appreciate you giving us the opportunity to correct the behavior and work of the technician. If you should ever need anything please do not hesitate to reach out. Thank You and have a wonderful evening
Product:
The Colony, TX
Terrible service. They send a sales guy, Caesar who recommended a new gate opener. I took his advice and spent about 6K. After one week opener stopped working. Now they are keep rescheduling appointment. Almost a month I still can not close my gate. They are very friendly over the phone but no service. Please be careful before hiring this company. Today July 4th, I wasted my afternoon waiting for them till I called them and find out another reschedule. I should have researched this company before I paid them. As I can see now they do not work on iron gate opener but they did it any way. Also they supposed to be open till 6 pm today but no one would help. Wrong way doing business.
- Kristy Smith
Mr. Niaz I would like to apologize for the unnecessary events you have encountered while doing business with my company. I know there had been some scheduling issues and miscommunication issues on the 4th of July when we came to install. I know that we have since been to your residence and I hope that everything is satisfactory. I know that my manager had sent you a video of the work performed. There are no excuses for our lack of communication and errors and I am sorry that we failed you in customer service. However I hope that we have corrected that issue and if there is ever anything we can do for you in the future please do not hesitate to let us know. Have a great day!
Product:
Lewisville, TX
Precision Door exceeded expectations from start to finish. A technician arrived within a couple of hours of my phone call - he was professional, trustworthy, and did a fantastic job. I wholeheartedly recommend Precision and will most certainly use them in the future for any of my garage door needs.
- Jon Goad
Plano, TX
Beau showed up right on time and was very courteous. He was very efficient in changing the rollers and doing an entire unit check to make sure everything is working as it should. It’s nice to have a smooth rolling door again!
- Carl Davidson
Product:
Allen, TX
The guys were great, came over early, Told me what needed to be done, installed the springs and did an amazing job of replacing my opener as well Five stars to Evan and Chris!
- Brian Eggert
Mesquite, TX
My technician Evan was very professional and explained in detail my problem was the motor gear, his knowledge and expertise about the product made me feel confident about his services, I highly recommend Evan and Precision Garage Doors of Dallas!
- Anthony Maxwell
Garland, TX
I chose Precision Door because they were well rated and available same-day on Sunday when I discovered the spring had broken. The tech arrived as scheduled. Evan was very nice, professional and knowledgeable. He worked with me on what needed to be done, fixed everything I requested and went over it all with me when he was done. My garage door opens beautifully and quietly now!
- Colleen Meyer
DeSoto, TX
Beau did an amazing job in such a short time He was very professional and knowledgeable. I couldn't ask for any better service
- Akuete Kpodar
McKinney, TX
Beau was very professional and made a quick repair
- Jerry Finch
Irving, TX
Quick to respond. Friendly people and give me upfront pricing.
- William Videtto
Product:
Garland, TX
Precision Garage Door responded quickly to my service request. Carlos called before he arrived, explained to me my options, and installed a new garage door opener in less than an hour. I’m very pleased.
- Ron Romancheck
Product:
Sachse, TX
Beau was great!
- Caleb Boyd
Lewisville, TX
I did not do my homework prior to Precision Door coming out and not only did I over pay but my new opener stopped working 3 days after it was installed. The original technician was polite however left the wires just hanging and twisted together. I called to see if that was how they normally leave things and was told no so they sent the technician back out. He showed up and didn't have enough wire screws so he borrowed my electrician tape to finish. When the door didn't work on Saturday I called and they wanted to send someone out on Monday. Really? I just paid over $2000.00 and you want me to wait 2 days. I told them this was one of the most frustrating experiences I have ever had and I wanted to talk to a manager to arrange to have them come take out all of their equipment. I was told a manager would call me Monday. It is now Wednesday and no call. Don't make the same mistake I did. Do your homework.
- Sheri Lawrence
Product:
Cedar Hill, TX
I wasn’t happy about having to spend money on new garage doors. I am happy about choosing Precision for the job. Was quoted a fair price right off the bat. Once all the new equipment came in, I had 3 new doors, new rails and new openers installed the same day, and they hauled off all the old stuff. Money well spent is only spent with the right people for the job. Hassle free experience. Thanks!!!
- Chris Godbey
Product:
McKinney, TX
We had an issue with a broken hinge and roller such that our door was stuck half open and we couldn't get in our out of the garage. Precision was able to schedule a repair the same day on a Sunday afternoon. Nick was able to respond ahead of schedule and repair our heavy wood double door, tune and adjust it so now it works better than when it was new.
- Corey
Product:
Plano, TX
Great service
- Aprill Hesse
Product:
Richardson, TX
Not just on time but early! The tech called to see if it was ok to come early as he was ahead of schedule. Worked out great! The tech was kind and professional. He got my garage door fixed up in no time. Walked me through what he did and made recommendations for improvements that I will think about. Precision is the best and you live up to your name. Thanks!
- Kyle Denney
Product:
Garland, TX
The tech was professional and went beyond generous, to fix my property's garage door and front door that was stuck, inorder for him to enter back and forth.
- Cherie Amore
Product:
Sunnyvale, TX
Bo was the name of my installer . Let me tell you; Bo was the BEST!! He is very knowledgeable and very professional. Still a gentleman in these days and time. Bo, took off his hat when greeting my wife and was oh so very kind and nice. Very hard worker and was the job to be done right! Even if takes him a bit longer; he never cut any corners. Overall. Great job and I will certainly recommend you all to my friends.
- Clarence Knighten
Product:
Dallas, TX
WOW WOW Eli gave excellent advice that the garage opener and bearings needed to be replaced. The opener was 33 years old so it was time to replace the opener and bearings and springs. He was very friendly and did a great job/work performance. I will contact your company and ask for him if any repairs are needed in the future.
- Stephen Smith
Dallas, TX
Excellent customer service. Beau arrived on schedule and replaced the spring on my garage door in less than an hour. Highly recommend Precision Garage Door of Dallas.
- Ralph Jones
(214) 932-1556
(214) 932-1556(214) 361-8151
(214) 361-8151(214) 227-2093
(214) 227-2093(214) 494-8282
(214) 494-8282(214) 717-4220
(214) 717-4220(214) 865-7499
(214) 865-7499(214) 932-1557
(214) 932-1557(214) 945-3200
(214) 945-3200(972) 771-8709
(972) 771-8709(214) 736-8777
(214) 736-8777
I called for the cost of putting in a spring for my 2 car garage…. Was quoted around $450. I also replaced certain wires on the garage was totally shocked when my bill was over $1,000. I am very unhappy with my experience as i feel your company is gouging me on prices. Your technician was very good. I will never use your company again as your prices are ridiculous. I guess you have to over charge to cover the cost associated with paying Google placing you first on the webpage for searches for garage repairs
- Steve Ibarguen