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about Precision Garage Door in:
North Dallas Area, TX
Precision Garage Door of Dallashas received 73 reviews, averaging 4.75 Stars:
Carrollton, TX
Product:
Addison, TX
Shell shocked to be charged $670.00 to replace spring on garage door. When looking online see average price should be around $350.00. Service tech was good but feel ripped off by pricing
- Kristy Smith
Dear Mr. Borrelli I want you to know our top priority is making sure our customers are happy. I am going to ask my manager to reach out to you asap. Please let me know if you need anything further. I would be happy to call you myself however, I am currently sick and have no voice, but please keep me posted and I will surely call you as soon as I am able to talk. Again my top priority is making sure my customers are satisfied, please feel free to reach out to me at any time. Have a great day and I look forward to hearing from you.
I did get call back so I will move up my stars. They agreed to refund me some of the money I spent. Found that to be good customer service
Product:
Carrollton, TX
Excellent service ???? Quick response and job well done ???? Thank you!
- Christina Stoynov
Lewisville, TX
Evan was pleasant and professional. My garage door is now working!! Thank you.
- Elisa Leibs
Lewisville, TX
Precision Door exceeded expectations from start to finish. A technician arrived within a couple of hours of my phone call - he was professional, trustworthy, and did a fantastic job. I wholeheartedly recommend Precision and will most certainly use them in the future for any of my garage door needs.
- Jon Goad
Lewisville, TX
I did not do my homework prior to Precision Door coming out and not only did I over pay but my new opener stopped working 3 days after it was installed. The original technician was polite however left the wires just hanging and twisted together. I called to see if that was how they normally leave things and was told no so they sent the technician back out. He showed up and didn't have enough wire screws so he borrowed my electrician tape to finish. When the door didn't work on Saturday I called and they wanted to send someone out on Monday. Really? I just paid over $2000.00 and you want me to wait 2 days. I told them this was one of the most frustrating experiences I have ever had and I wanted to talk to a manager to arrange to have them come take out all of their equipment. I was told a manager would call me Monday. It is now Wednesday and no call. Don't make the same mistake I did. Do your homework.
- Sheri Lawrence
Product:
Flower Mound, TX
Very patient, polite and took time to talk to me to ensure the issue was fixed.
- Ravi Vellanki
Lewisville, TX
Only giving 1 star because no option for 0 star. Ordeal w/ Precision Door (PD) started on 7/5/22. Technician was several hours late but he did call and came anyway. Decision made: Order new door and a garage door opener. Check for 1/2 of quoted price given to Tech as deposit. Note: on 7/5 received msg from owner Ray Smith thanking me for my business. Last line of this msg and I quote: "If for any reason you are not totally satisfied, I would consider it a favor if your called and gave me the opportunity to redress the situation." I did call 5 times - Never received a response. 7/19/22 - started making numerous calls to check status of order since not getting any communications for PD. Delay after delay. You have to call into a call center who cannot check status of orders so as a result msgs have to be left with no responses most times so I kept calling day after day to check status. 9/20/22 - Last verbal communication made with PD was with GM from Houston office. He is sorry I am upset however he informed my that my constant calling would not expedite my order and my condescending attitude toward PD employees would not speed up process either. Apparently I am not allowed to be frustrated or share my concerns (sometimes heatedly) regarding PD's apparent lack of communication and customer service. As of this writing/review, PD is still waiting for update, truck lands Thursday (9/22) w/door and they are praying that they give them an update then. Well, I pray people read this and don't go through what I am going through. I will not bother to call again to check status and can only hope that my order is received and installed soon but have no idea when that might be. After completion - I will have nothing to do with this company every again. Any updates/maintenance I will find another company. Precision Door, in my opinion, only cares about their bottom line. My recommendation to anyone that reads this and is considering calling Precision Door - reconsider - they are not the name to trust!!!!
- Barbara lynn Lambert
Product:
Carrollton, TX
I found this company on the internet and called for gate opening service. They came out promptly and provided a proposal. I even received an email from someone named Ray Smith who said he was the owner and let him know if we had any issues. I called after receiving the proposal to clarify some details and asked to speak to Drey who sent the proposal. No call back from Drey. Called the next day and left a message. Again, no return call. I then called the number from Ray Smith's email. I got the receptionist who would not put me through to Smith. I left a third message for the tech. AGAIN, no return call. The total on the proposal was over 4,000.00. Guess they don't need the business. Ray, don't send emails to prospective clients if you have no intention of speaking with them.
- Chuck Hasley
Product:
Flower Mound, TX
Requested estimate on door replacement. What I received was totally confusing? I asked for replacement cost for one large door, or two smaller doors which is currently the situation. Got estimate on "Good", Better or Best. None of which explain sizes, composition, and 1st one "Good" quotes Lavor $90. Door $2,046. which equals $4,363 total. Scary addition. Rep. was here less than 5 minutes and supposedly checked and rated 40 items on condition of existing system?? Again, very confused.
- Glenn Lemke
Carrollton, TX
Great Job on my garage door. Very professional and job well done. Ien did a great job. Thank you.
- Christina Harvey
Carrollton, TX
Our repair technician arrived 45 minutes earlier than promised, was very friendly, and did a superb installation of our new garage door opener. He also adjusted the door springs and made sure everything was working properly before leaving. We could not be more pleased with the service.
- David Wilson
Product:
Flower Mound, TX
Andrew was prompt, courteous, and professional in assessing the state of our entry gate. We appreciate his opinion on recommending new gate systems as opposed to spending money on an old system that would be hard to get parts.
- Kathleen/troy Mannino
Lewisville, TX
The service was fast and excellent. Triton was very courteous and performed his duties quickly. I would recommend this company.
- Rebecca Terhaar
Product:
Flower Mound, TX
Tryton was great came out on Sunday replaced my garage door opener. He worked quickly and professionally, I will recommend them in the future.
- Cleaves Frey
Product:
Carrollton, TX
Clayton, my service tech for tune-up, is thorough, knowledgeable and professional
- Ralph Sykes
Carrollton, TX
Incredibly fast service at warp speed and on a Sunday too! So convenient! My garage door opener needed to be replaced and the service tech Sam who came over was very friendly, knowledgeable, and had the new mechanism installed in less than 45 minutes. He took the time to show me how it worked and connect it up to be operated remotely in my car and with my phone. Great company fast, reliable, and friendly! I highly recommend them for all your garage door opener needs!
- Louise Maranzana
Product:
Carrollton, TX
Having had garage door repairs performed on several occasions, their original work was extensive as others had just put "bandaid repairs on the door while Brad told me up front that the door was in really bad condition and needed extensive (and expensive!) repairs. Although I was surprised at the high price, I felt much better after watching the work being performed and the number of old, incorrect parts that had been used in the past! After spending about $1,200 on the overhaul of the door and seeing how customers were supported from that point on, I felt relieved and quite satisfied. 14 months later (03-03-2018), I had a roller come off the track and called Precision. They sent Brad out the next day along with an assistant and he did several door adjustments, realigning the door and track. When he finished I was presented with an invoice for $0.00, and thanked for being a customer! It doesn't get any better than that!! An incorrectly adjusted garage door or opener is dangerous and can be a true safety hazard to the family. Although the fix may be a bit expensive, the work these guys do and their continuing customer support is priceless! Thanx Guys!!
- Rob Johnson
Addison, TX
Excellent work, done right the first time. Timely, efficient and valuable.
- Jeanne Fanoni
Product:
Carrollton, TX
Fast, professional service. Would definitely recommend.
- Bill Gernnet
Product:
Carrollton, TX
4; Defects were repaired and lubricant applied to make door run smoothly. Also, discussed how future problems can be prevented in advance. Discussion was informative and useful. I recommend technician for his work without reservation.
- Admas Mitiku
Addison, TX
Ronald came out today and did an excellent job replacing springs on the door. He adjusted the chain and now the unit works very nicely. Ronald was very cordial and his technical knowledge of operation was excellent. I would rate him as excellent. Thanks Ray Love
- Ray Love
Product:
Lewisville, TX
After a small mixup on scheduling to install, the installer was here and the new door and opener are GREAT! I really appreciate the fine work the technician did! I am really happy and would recommend you anytime!
- Jerry Stevens
Product:
Flower Mound, TX
The 1st tech that came out (Matin ), was unprofessional and claimed my wife ran into the sensors with her car. There is no damage to the sensors and no one ever touched them. He would fix it for $125, and furthermore told us it didn't matter anyway because there were no warranties on the system installed 3 months ago. Your office sent another tech out and it was total opposite ( Mike ) was very customer friendly and told us there is a 5 year warranty and it took him about 5 miinutes to fix the sensor. It was either the sensor or a faulty board in the unit. He made a note of it in case we have the same problem in the future. He restored my confidence in your company. Thanks for sending Mike
- Steve Smith
Carrollton, TX
Great Service Fair Pricing Right on Time for the appointment. A +++ Five Stars
- Ron Firestone
Flower Mound, TX
Called out to remount unit that had detached from ceiling and general service of garage door. Ended up having the spring replaced as well. Excellent fast service! Thank you!
- Tracie Lewis
Product:
Lewisville, TX
Fantastic Customer Service and extremely professional. Overall service from Jayson was perfect.
- Deana
Product:
Carrollton, TX
I am glad I chose Precision Door to come fix my garage door because they did a really wonderful job! They also were willing to work with me on pricing and provide me the best competitive pricing.
- Chris Han
Product:
Lewisville, TX
Saturday emergency call. Overall service was on-time, efficient, knowledgeable and very competent. I would use this service and company again in a heart beat.
- Sam Athens
Product:
Carrollton, TX
Spring broke and I called to repair, they showed up timely and were very courteous. I was quoted quickly and was even offered a discount on the spot. The base cost of the materials was to high, I had to replace myself, not what I wanted to do. For under $100.00 both 25,000 cycle springs, new bearing, and tools to install. Compared to $350.00 well the choice was easy.
- Dan Bannon
(214) 932-1556
(214) 932-1556(214) 361-8151
(214) 361-8151(214) 227-2093
(214) 227-2093(214) 494-8282
(214) 494-8282(214) 717-4220
(214) 717-4220(214) 865-7499
(214) 865-7499(214) 932-1557
(214) 932-1557(214) 945-3200
(214) 945-3200(972) 771-8709
(972) 771-8709(214) 736-8777
(214) 736-8777
Excellent service especially, the service of your technician is commendable. He was very knowledgeable and provided an excellent service. Thanks, a lot.
- Mathew Skariah