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Read what people are saying
about Precision Garage Door in:

North Dallas Area, TX

Precision Garage Door of Dallas
has received 76 reviews, averaging 4.72 Stars:
1 2 3 4 5
Review:

This weekend, we heard a terrible sound from our garage and after investigation found that one of our springs had ruptured and our garage door would no longer function. I got online with Precision to schedule a no cost visit to access the problem and determine next steps. The service technician, Nick, called that morning to see about coming sooner than the originally scheduled time slot and he arrived promptly and was very courteous and thorough in his evaluation and he performed the spring repair promptly. My only complaint with Precision is that the cost of the repair was extremely high; with estimates being around $150-$250/spring and then getting the only option available for the Precision springs being their brand of spring at a cost of $415/each, I was shocked! The expense went from being one that was estimated to be around $600 all-in to one that was over $1000. This is too much and will cause one to rethink working with Precision again or even thinking about doing the repair on one’s own - taking this risk of injury or quality of work that would come with it. $1000 is just too much to bear in these times. It’s my hope Precision can do something after the fact to reduce this cost and to consider more affordable spring repair options for customers in the future. In the end, great service, timely response, great technician, great quality of work… just way too expensive and it’s my hope Precision can find more affordable options for customers as going back to them again for any repeat business will be very hard for me after getting a charge like this for a spring repair which should have been $600-$700 max.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Nick helped fix my garage. I definitely appreciate the help. It came in clutch! Would recommend!

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Service Provided:
Garage Door Repair

Review:

Marco Avila installed my new garage door control and keyless pad. He is a polite man and took pride in his work and making sure everything was installed correctly. He made sure I understood all the new features. My garage control that was replaced was 23 yrs old.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Excellent service especially, the service of your technician is commendable. He was very knowledgeable and provided an excellent service. Thanks, a lot.

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

Shell shocked to be charged $670.00 to replace spring on garage door. When looking online see average price should be around $350.00. Service tech was good but feel ripped off by pricing

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A Response from: Kristy Smith

Dear Mr. Borrelli I want you to know our top priority is making sure our customers are happy. I am going to ask my manager to reach out to you asap. Please let me know if you need anything further. I would be happy to call you myself however, I am currently sick and have no voice, but please keep me posted and I will surely call you as soon as I am able to talk. Again my top priority is making sure my customers are satisfied, please feel free to reach out to me at any time. Have a great day and I look forward to hearing from you.

Comment from: Kristy Smith

I did get call back so I will move up my stars. They agreed to refund me some of the money I spent. Found that to be good customer service

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Excellent service ???? Quick response and job well done ???? Thank you!

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Service Provided:
Garage Door Opener Install

Review:

Evan was pleasant and professional. My garage door is now working!! Thank you.

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Evan Strauss Service Provided:
Garage Door Opener Repair

Technician: Evan Strauss
Review:

Precision Door exceeded expectations from start to finish. A technician arrived within a couple of hours of my phone call - he was professional, trustworthy, and did a fantastic job. I wholeheartedly recommend Precision and will most certainly use them in the future for any of my garage door needs.

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Service Provided:
Garage Door Opener Repair

Review:

I did not do my homework prior to Precision Door coming out and not only did I over pay but my new opener stopped working 3 days after it was installed. The original technician was polite however left the wires just hanging and twisted together. I called to see if that was how they normally leave things and was told no so they sent the technician back out. He showed up and didn't have enough wire screws so he borrowed my electrician tape to finish. When the door didn't work on Saturday I called and they wanted to send someone out on Monday. Really? I just paid over $2000.00 and you want me to wait 2 days. I told them this was one of the most frustrating experiences I have ever had and I wanted to talk to a manager to arrange to have them come take out all of their equipment. I was told a manager would call me Monday. It is now Wednesday and no call. Don't make the same mistake I did. Do your homework.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Very patient, polite and took time to talk to me to ensure the issue was fixed.

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Service Provided:
Garage Door Repair

Review:

Only giving 1 star because no option for 0 star. Ordeal w/ Precision Door (PD) started on 7/5/22. Technician was several hours late but he did call and came anyway. Decision made: Order new door and a garage door opener. Check for 1/2 of quoted price given to Tech as deposit. Note: on 7/5 received msg from owner Ray Smith thanking me for my business. Last line of this msg and I quote: "If for any reason you are not totally satisfied, I would consider it a favor if your called and gave me the opportunity to redress the situation." I did call 5 times - Never received a response. 7/19/22 - started making numerous calls to check status of order since not getting any communications for PD. Delay after delay. You have to call into a call center who cannot check status of orders so as a result msgs have to be left with no responses most times so I kept calling day after day to check status. 9/20/22 - Last verbal communication made with PD was with GM from Houston office. He is sorry I am upset however he informed my that my constant calling would not expedite my order and my condescending attitude toward PD employees would not speed up process either. Apparently I am not allowed to be frustrated or share my concerns (sometimes heatedly) regarding PD's apparent lack of communication and customer service. As of this writing/review, PD is still waiting for update, truck lands Thursday (9/22) w/door and they are praying that they give them an update then. Well, I pray people read this and don't go through what I am going through. I will not bother to call again to check status and can only hope that my order is received and installed soon but have no idea when that might be. After completion - I will have nothing to do with this company every again. Any updates/maintenance I will find another company. Precision Door, in my opinion, only cares about their bottom line. My recommendation to anyone that reads this and is considering calling Precision Door - reconsider - they are not the name to trust!!!!

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

I found this company on the internet and called for gate opening service. They came out promptly and provided a proposal. I even received an email from someone named Ray Smith who said he was the owner and let him know if we had any issues. I called after receiving the proposal to clarify some details and asked to speak to Drey who sent the proposal. No call back from Drey. Called the next day and left a message. Again, no return call. I then called the number from Ray Smith's email. I got the receptionist who would not put me through to Smith. I left a third message for the tech. AGAIN, no return call. The total on the proposal was over 4,000.00. Guess they don't need the business. Ray, don't send emails to prospective clients if you have no intention of speaking with them.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Requested estimate on door replacement. What I received was totally confusing? I asked for replacement cost for one large door, or two smaller doors which is currently the situation. Got estimate on "Good", Better or Best. None of which explain sizes, composition, and 1st one "Good" quotes Lavor $90. Door $2,046. which equals $4,363 total. Scary addition. Rep. was here less than 5 minutes and supposedly checked and rated 40 items on condition of existing system?? Again, very confused.

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Service Provided:
Install Garage Doors

Review:

Great Job on my garage door. Very professional and job well done. Ien did a great job. Thank you.

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Service Provided:
Broken Garage Door Spring Repair

Review:

Our repair technician arrived 45 minutes earlier than promised, was very friendly, and did a superb installation of our new garage door opener. He also adjusted the door springs and made sure everything was working properly before leaving. We could not be more pleased with the service.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Andrew was prompt, courteous, and professional in assessing the state of our entry gate. We appreciate his opinion on recommending new gate systems as opposed to spending money on an old system that would be hard to get parts.

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Service Provided:
Garage Door Repair

Review:

The service was fast and excellent. Triton was very courteous and performed his duties quickly. I would recommend this company.

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Service Provided:
Garage Door Opener Install

Product:
Opener

Review:

Tryton was great came out on Sunday replaced my garage door opener. He worked quickly and professionally, I will recommend them in the future.

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Service Provided:
Garage Door Opener Install

Product:
Opener

Review:

Clayton, my service tech for tune-up, is thorough, knowledgeable and professional

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Service Provided:
Garage Door Repair

Review:

Incredibly fast service at warp speed and on a Sunday too! So convenient! My garage door opener needed to be replaced and the service tech Sam who came over was very friendly, knowledgeable, and had the new mechanism installed in less than 45 minutes. He took the time to show me how it worked and connect it up to be operated remotely in my car and with my phone. Great company fast, reliable, and friendly! I highly recommend them for all your garage door opener needs!

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Having had garage door repairs performed on several occasions, their original work was extensive as others had just put "bandaid repairs on the door while Brad told me up front that the door was in really bad condition and needed extensive (and expensive!) repairs. Although I was surprised at the high price, I felt much better after watching the work being performed and the number of old, incorrect parts that had been used in the past! After spending about $1,200 on the overhaul of the door and seeing how customers were supported from that point on, I felt relieved and quite satisfied. 14 months later (03-03-2018), I had a roller come off the track and called Precision. They sent Brad out the next day along with an assistant and he did several door adjustments, realigning the door and track. When he finished I was presented with an invoice for $0.00, and thanked for being a customer! It doesn't get any better than that!! An incorrectly adjusted garage door or opener is dangerous and can be a true safety hazard to the family. Although the fix may be a bit expensive, the work these guys do and their continuing customer support is priceless! Thanx Guys!!

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Service Provided:
Garage Door Repair

Review:

Excellent work, done right the first time. Timely, efficient and valuable.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Fast, professional service. Would definitely recommend.

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

4; Defects were repaired and lubricant applied to make door run smoothly. Also, discussed how future problems can be prevented in advance. Discussion was informative and useful. I recommend technician for his work without reservation.

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Service Provided:
Garage Door Repair

Review:

Ronald came out today and did an excellent job replacing springs on the door. He adjusted the chain and now the unit works very nicely. Ronald was very cordial and his technical knowledge of operation was excellent. I would rate him as excellent. Thanks Ray Love

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

After a small mixup on scheduling to install, the installer was here and the new door and opener are GREAT! I really appreciate the fine work the technician did! I am really happy and would recommend you anytime!

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Service Provided:
Install Garage Doors

Product:
Belt Drive Garage Door Opener

Review:

The 1st tech that came out (Matin ), was unprofessional and claimed my wife ran into the sensors with her car. There is no damage to the sensors and no one ever touched them. He would fix it for $125, and furthermore told us it didn't matter anyway because there were no warranties on the system installed 3 months ago. Your office sent another tech out and it was total opposite ( Mike ) was very customer friendly and told us there is a 5 year warranty and it took him about 5 miinutes to fix the sensor. It was either the sensor or a faulty board in the unit. He made a note of it in case we have the same problem in the future. He restored my confidence in your company. Thanks for sending Mike

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Service Provided:
Garage Door Opener Repair

Review:

Great Service Fair Pricing Right on Time for the appointment. A +++ Five Stars

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Service Provided:
Garage Door Opener Repair

Review:

Called out to remount unit that had detached from ceiling and general service of garage door. Ended up having the spring replaced as well. Excellent fast service! Thank you!

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

Fantastic Customer Service and extremely professional. Overall service from Jayson was perfect.

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Service Provided:
Garage Door Repair

Product:
Springs

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Dallas Area

(214) 932-1556

(214) 932-1556
North Dallas Area

(214) 361-8151

(214) 361-8151
Garland Area

(214) 227-2093

(214) 227-2093
Frisco Area

(214) 494-8282

(214) 494-8282
Plano Area

(214) 717-4220

(214) 717-4220
Grand Prairie / Irving Area

(214) 865-7499

(214) 865-7499
DeSoto Area

(214) 932-1557

(214) 932-1557
McKinney / Allen Area

(214) 945-3200

(214) 945-3200
Rockwall Area

(972) 771-8709

(972) 771-8709
Mesquite Area

(214) 736-8777

(214) 736-8777
Precision Garage Door of Dallas
Office: 214-530-5330
12021 Plano Rd.
Suite 110

Dallas, TX 75243


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