WITH 838 REVIEWS
Click Here To Book Online Now
CLICK
To view local phone numbers
Carlos Zevallos
Average: 3.60 stars
Carlos Zevallos's Bio:
Hey, I'm Carlos. Proud and loving father of 3 beautiful children. I live my life for them and come to work happy to provide for my family. I look forward to meeting you and hearing all about yours as well.
Plano, TX
Mr. Lockhart I am very sorry that it took 4 days for someone to reach out to you as the manager was on vacation and today is the first I have seen of this. I spoke to my manager earlier and she was coming to your residence to correct this situation. A situation that should have never taken place to start with. I appreciate your honesty in this situation and the situation with Carlos as well. If these things happen (which they NEVER should) and I am not informed I will never know and this is NOT how I plan to run this business. Our customers are our number one priority. I am truly sorry for the experience you had with Carlos, this will be handled. However, I hope that Michelle and Chris were able to correct your issue and everything is up and running as it should. There are no words for this except I truly apologize. I appreciate you giving us the opportunity to correct the behavior and work of the technician. If you should ever need anything please do not hesitate to reach out. Thank You and have a wonderful evening
Product:
Garland, TX
Precision Garage Door responded quickly to my service request. Carlos called before he arrived, explained to me my options, and installed a new garage door opener in less than an hour. I’m very pleased.
- Ron Romancheck
Product:
Lewisville, TX
I did not do my homework prior to Precision Door coming out and not only did I over pay but my new opener stopped working 3 days after it was installed. The original technician was polite however left the wires just hanging and twisted together. I called to see if that was how they normally leave things and was told no so they sent the technician back out. He showed up and didn't have enough wire screws so he borrowed my electrician tape to finish. When the door didn't work on Saturday I called and they wanted to send someone out on Monday. Really? I just paid over $2000.00 and you want me to wait 2 days. I told them this was one of the most frustrating experiences I have ever had and I wanted to talk to a manager to arrange to have them come take out all of their equipment. I was told a manager would call me Monday. It is now Wednesday and no call. Don't make the same mistake I did. Do your homework.
- Sheri Lawrence
Product:
Plano, TX
Great service
- Aprill Hesse
Product:
The Colony, TX
Carlos Z. Did a great job getting me back up and running super quickly. Friendly service! Highly recommend Precision. Ask for Carlos!
- Brock C.
(214) 932-1556
(214) 932-1556(214) 361-8151
(214) 361-8151(214) 227-2093
(214) 227-2093(214) 494-8282
(214) 494-8282(214) 717-4220
(214) 717-4220(214) 865-7499
(214) 865-7499(214) 932-1557
(214) 932-1557(214) 945-3200
(214) 945-3200(972) 771-8709
(972) 771-8709(214) 736-8777
(214) 736-8777
Carlos came to my home and installed (half way) a garage opener. and then a rollers and a new hinge. He did NOT look over the installation area at all, though I assumed he did. He gave me 3 choices and i chose the middle option. during the course of the installation, he told me a needed new rollers, extra charge. then I needed a new hinge, extra charge. IF he had inspected the area prior to giving me these "options" i would have chose the lower tier to fit into my budget. From the get go i told him and i was very clear and stern, I don't want to go over 1600$, and he said no problem. because of these extras it ended up being closer to 2100$. When he left the site the job, in my eyes, was not complete. The door could not be opened and closed under power because the board that the railing was installed on was not secured to a stud and was basicly FREE FLOATING. I was told just get some slag bolts and put them in certain spots and it should be fine. I made an error in judgment by agreeing that this was fine at the time. I went and bought additional hardware to finish up this half done installation that I paid for. I tried to install the bolts but could not so i called to have them send the tech to finish it up. Carlos got to my home and then asked me for CASH to finish up the installation, or i would have to deal with "them"" motioning to the logo on his truck. I Became Furious, and demanded he leave my property. he backtracked at this point and said he would do it for free, however I wont have someone in my home whom I perceive as now totally untrustworthy. I got on the webpage and contacted support via chat and they ASSURED me they would get a manager/supervisor to call me and sort this out. (I'm writing this review 4 days after that and I am STILL waiting on a callback) i contacted chat support again and they said "they would sent an urgent email for callback". I am the point that if I don't get some sort of contact with a path to resolution to this, I will be filing a complaint with the BBB and getting another company to come finished this half-done installation. in short, this has been a horrible experience from start to ..... (still has yet to be finished) original install date: 6/22/23 todays date: 7/10/23
- Kristy Smith