Garage Door Repair in Dallas Metro - Page 15

Jody Brown

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My spring broke on garage door. Precision got here early on Monday and got it fixed quick. Used a much better spring than what I currently had.

Mitchell Brown

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The WORST customer service. I had an appointment from 8-12 on Monday morning. I received an email at 8:00 AM stating the technician would be at my home between 8 and 10 AM. I called a little before 10 and was told I was moved to 10-12 noon and the technician would be calling me soon saying he was on his way. At 12 noon I called and they would check with the technician to see where he was. I called again at 1PM. I was told they would check and call me back. I called at 2 PM and was told they would have the technician call me. Cameron, the technician, finally called at 2:57 PM and said he was on his way and would be at my house in 5 minutes. 45 minutes later I called him. He said he was given the wrong address but was on his way. He finally showed up at 3:52 with no apology just his excuse that he was over worked and over booked and too busy to call to let me know he would be late. Zero communication. Showing up 6 hours past the email stated time with no communication from the technician or the office is inexcusable.

Lisa Roark

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Beau was right on time, thorough in his explanation, and left my door looking good as new! I will absolutely use Precision Door Dallas again, and highly recommend to my neighbors and family. The response time to get an appointment was so fast it was unheard of, and I'm very, very happy with the results.

Jewel Parrish

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

“ Bo” was great! Very professional, clean cut , explained everything about the the 2 doors. Lubricated the doors, checked the mechanics, made sure they were running quietly. Job well done!!

Maya Lewis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Beau was awesome! He came out in the expected time frame & did great work. He answered all of questions & was super thorough.

Ross Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Had a broken spring, they recommended an upgraded 2 spring install (as it is a double garage door) with no heavy upsell. Went with the recommended nylon rollers as well and the door is delightfully quiet.

John Coates

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We called this morning, one of the coldest days, so far with rain, snow sleet, and Precision came out to fix our garage door. We had a broken spring. The technician did a great job and very nice.

Patricia Carberry

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Carlos was quick and thorough and left everything neat and tidy.

Marsha Frost

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Terrible company. Do NOT waste your money. Tech came out on a Saturday. He said we needed a new opener unit. We paid in full (which we should not have done). We were told they would install on Monday between 10:00 and 12:00. No one showed up. No one called to let us know why. I called the company. Nobody seemed to know anything but finally said they hadn't received a work order. We never got a work order. It's now 3:00 and no answers on how to fix this problem from the company even though someone said they would get back to me. This company is unreliable, unprofessional, and very unorganized. Go somewhere else and save yourself a headache.

Billy Gilbert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very pleased with the service , was extremely knowledgeable tech had it repaired quickly and correct .

Lewis Mcdowell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician that came out exceeded my expectations. Wonderful job and stuck to the price we had set on the phone.

Cathy Hightower

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very pleased with the service. Fast and efficient technician. Jesse know what the problem was and resolved it.

CBlair

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Gate operator service: Poor consultation during first appointment. I was told I needed the bigger batteries for the gate opener. I was told these were lift master batteries, and had to be ordered and they were expensive. After doing some research after the work was done, I discovered I was overcharged by more double… I would not recommend this company for service. Dishonest! Learned my lesson for not sitting on things for a day or two to do research before I had them do some work. Also, they did not even check the solar panel to make sure that it was doing its job.

Chuck Burns

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service! Ray was prompt fair and so fast to respond.

Samuel Kudom

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service. Technician arrived on time and checked the garage door and recommend a solution. Excellent job well done. Honesty is priceless and that is what you get from great Technicians like this. I will recommend to all my friends.

Ravi Vellanki

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very patient, polite and took time to talk to me to ensure the issue was fixed.

Craig Troop

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Good service / knowledgeable tech It would be helpful to inform the homeowner that the replacement springs (powder coated) are much more expensive than the standard metal springs. I am good with paying the higher price as the metal powder coated springs will indeed be protected and last much longer. Tahnks

Cindy Montgomery

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

It is a Sunday....but y'all came through with flying colors. Drey was prompt, professional, and managed our problem with ease! We will certainly be calling you, again!

Richard Wade

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Got to us the very nest day. Dre was fast, efficient and professional. I would easily recommend Precision to anyone. Thank you

Stewart Morrison

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision contacted me almost immediately after I went on their website and asked for a quote. They got technicians out the same day and they arrived right on schedule and gave me advance notice when they were on their way. They quickly analyzed my garage door's issue and explained it to me professionally but understandably. They showed me parts that had broken and explained what those parts did and what would be necessary to fix the issue (in this case a whole new opener, as the one that broke was from the 70s, so it was time). Their pricing was fair and upfront and there were no surprises at the end. Both technicians were extremely professional and polite and got the work done quickly (and surprisingly quietly). When all was done they showed me how my new system worked and left a clean work area behind them. All in all it was stress-free and excellent service.

Kristi Russell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service. We called them after 10:00pm on a Sunday. They had someone out between 10-12 the next day and knocked it out quickly. Tech was quick, responsive, thorough and professional. Would HIGHLY recommend

Ron Grant

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

These guys were great. They arrived when I was told they would, they fixed the problem in a very short time, they were clean and efficient and knew what they were doing. I have had no issues with my garage door since they were here and would recommend them to anyone needing service. The3 quality of their work and their knowledge for repairing what was broken, was phenomenal. It took them about 15 minutes to fix what I believed would take several hours. Thanks guys. If I need you again, I will call you all.

Robby Powers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kind professional service provided, technician was in/out in no time. I would recommend to others.

Peggy Dunlap

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Yes, your employees were courteous and respectful. I called Tuesday after hours and Cameron came the next day. He was very knowledgeable and, while he was evaluating the issue I was having, answered all my questions about the mechanics of the garage door. Unfortunately for me, I need a new garage door which I’m hoping will be installed tomorrow. I chose your company because of the excellent 5-star reviews!!! My garage door company recently closed.

Rob Berkshire

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Caleb was Great. Professional and fast service. Will use again...

Toshia Kimball

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Drey did a great job. Very personable and knowledgeable.

Barbara lynn Lambert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Only giving 1 star because no option for 0 star. Ordeal w/ Precision Door (PD) started on 7/5/22. Technician was several hours late but he did call and came anyway. Decision made: Order new door and a garage door opener. Check for 1/2 of quoted price given to Tech as deposit. Note: on 7/5 received msg from owner Ray Smith thanking me for my business. Last line of this msg and I quote: "If for any reason you are not totally satisfied, I would consider it a favor if your called and gave me the opportunity to redress the situation." I did call 5 times - Never received a response. 7/19/22 - started making numerous calls to check status of order since not getting any communications for PD. Delay after delay. You have to call into a call center who cannot check status of orders so as a result msgs have to be left with no responses most times so I kept calling day after day to check status. 9/20/22 - Last verbal communication made with PD was with GM from Houston office. He is sorry I am upset however he informed my that my constant calling would not expedite my order and my condescending attitude toward PD employees would not speed up process either. Apparently I am not allowed to be frustrated or share my concerns (sometimes heatedly) regarding PD's apparent lack of communication and customer service. As of this writing/review, PD is still waiting for update, truck lands Thursday (9/22) w/door and they are praying that they give them an update then. Well, I pray people read this and don't go through what I am going through. I will not bother to call again to check status and can only hope that my order is received and installed soon but have no idea when that might be. After completion - I will have nothing to do with this company every again. Any updates/maintenance I will find another company. Precision Door, in my opinion, only cares about their bottom line. My recommendation to anyone that reads this and is considering calling Precision Door - reconsider - they are not the name to trust!!!!

Chuck Hasley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I found this company on the internet and called for gate opening service. They came out promptly and provided a proposal. I even received an email from someone named Ray Smith who said he was the owner and let him know if we had any issues. I called after receiving the proposal to clarify some details and asked to speak to Drey who sent the proposal. No call back from Drey. Called the next day and left a message. Again, no return call. I then called the number from Ray Smith's email. I got the receptionist who would not put me through to Smith. I left a third message for the tech. AGAIN, no return call. The total on the proposal was over 4,000.00. Guess they don't need the business. Ray, don't send emails to prospective clients if you have no intention of speaking with them.

William Pry

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was efficient and personable. He was prompt and arrived during the time that the scheduler had set. I appreciate how rapidly he made the repairs. Also appreciate that he was very courteous and informative.

John Pollock

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service, showed up exactly when he said and took only a few minutes to fix